Westpac One app how-to guides.
Step by step guides for getting the most out of your Westpac One® app.
Getting started.
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How do joint accounts and payments approvals work in digital banking?
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How do I update my contact details?
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How can I manage my cards in Westpac One?
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How do I log in to the app with Face ID, my fingerprint or a PIN?
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How do I register and log in to digital banking?
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How do I reset my Westpac One password?
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How do I find my digital banking customer ID and choose my own username?
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How do I choose or change my security challenge questions for digital banking?
Phone & tablet updates.
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What can I do if my phone or tablet doesn’t support the app?
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Why have I received a message to update my device’s software/operating system?
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How do I check what version of Android my device is currently running?
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How do I check what version of iOS my device is currently running?
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How do I update my device's software / operating system (OS)?
Security.
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Collecting customer data while using Westpac One.
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What do I do if I have lost my Android device?
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How to keep passwords safe?
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How do I get set up to use digital banking while I'm overseas?
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How do I know I'm using the real Westpac digital banking?
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How can I manage the app devices my details are saved on?
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How do I log in to the app with Face ID, my fingerprint or a PIN?
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How can I notify you of my overseas travel plans?
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How do I reset my Westpac One password?
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How do I find my digital banking customer ID and choose my own username?
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How do I set up alerts?
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How do I choose or change my security challenge questions for digital banking?
Notifications.
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How do I enable and disable push notifications from my device?
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How do I give feedback about a notification?
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Why can't I see notifications in the Westpac One app?
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How do I know if I have notifications?
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I marked a notification as 'This isn't useful'. Why did I get that notification again?
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How do I dismiss a notification?