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Safety and security.
Protect yourself and your money from fraud, scams and cybercrime.
Learn how you can protect yourself against fraud and scams.
Discover ways your business and employees can stay protected.
Learn about our security measures that help keep you safe.
Learn about cybercrime and how to keep your computer and devices safe.
Get help identifying scams from the get-go.
Find out about the latest scams that are circulating.
Find out how you can report fraud, scams and phishing emails
Read about the different types of scams and how to avoid them.
Holiday scams and how to avoid them.
Each year scams and fraud increase over the festive season. Stay safe by following these tips to help prevent them.
Learn moreReport a scam.
Email us
If you believe you have received a suspicious email, you can forward it to us.
Report to other agencies
Once you have spoken to us, you should report scams to other agencies so that they can take steps to prevent other people being targeted by them and losing money.
- Report online fraud and scams to Netsafe
- Report cybersecurity issues to CERT NZ
- Report investment scams to The Financial Markets Authority
- If you've been impacted by a scam or fraud, IDCARE provide specialist aftercare support.
Things you should know.
Westpac's General Terms and Conditions require you to, amongst other things, safeguard your Security Details, notify Westpac immediately of any security breach, and provide all relevant details of any fraudulent activity.
Payments that you authorise yourself are generally not considered fraudulent. It’s likely that you will be liable for any losses incurred and it can be difficult to recover the money once the payment has been made. Take care when making payments and ensure you take steps to protect yourself from scams. If you believe you have been targeted by a scam, contact your bank immediately.