COVID-19 Update

All of our branches in Auckland are closed this weekend. Normal hours will resume on Monday 8th March with Level 2 social distancing measures in place in Auckland. Thanks to everyone for their patience and understanding during the past week.

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Help

How-to guides

Online banking essentials

  • How do I update my contact details?
  • What is Westpac One online banking?
  • How do I block a credit or debit card?
  • How can I manage my cards in Westpac One?
  • How can I notify you of my overseas travel plans?
  • How do I login to Westpac One online banking?
  • How do I reset my Westpac One password?
  • How do I register and activate my Westpac One online banking account?
  • How do I set up alerts?

Transactions and transfers

  • How can I filter and search my transactions?
  • How do I transfer money between accounts?
  • What is the Timeline feature?

Payments

  • How can I pay multiple payees at once?
  • How do I add and edit a payee?
  • How do I edit or cancel a future payment?
  • How do I make a credit card payment?
  • How do I make a payment in Westpac One?
  • How do I make an overseas payment?
  • How do I set up and manage an automatic payment?

Mobile App

  • How can I manage the App devices my details are saved on?
  • How do I download the Westpac One app?
  • How do I set up quick accounts for my mobile app?
  • How do I set up quick access for my mobile app?

Statements

  • How can I stop my paper statements?
  • How do I download transactions and statements?

Tax

  • How do I download my tax certificates?
  • How can I update my tax details?
  • How do I make a tax payment?

Home loans

  • How do I change my loan repayments online?
  • How do I re-fix my home loan online?

KiwiSaver

  • How do I check my KiwiSaver account balance and contributions?
  • How do I top up my Westpac KiwiSaver Scheme account?
  • How do I use the KiwiSaver toolbox?
  • How do I check my Kiwisaver account history?
  • How do I change my KiwiSaver fund?
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