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Help Ways to bank FAQs.

Westpac One app how-to guides.

Step-by-step guides for getting the most out of your Westpac One® app.

Getting started.

  • How do I log in to the app with Face ID, my fingerprint or a PIN?
  • How do I register and log in to digital banking?
  • How do I find and share proof of account from the Westpac One® app?
  • How do I find my Westpac One® Customer ID and choose my own username?

Cards.

  • How do I block or cancel and replace a lost, stolen or damaged credit or debit card?
  • How can I manage and use my credit and debit cards in digital banking?
  • How to dispute a credit or debit Mastercard® transaction.

Insurance.

How do I get a quote for insurance? How do I find my insurance policy?

My profile.

  • How do joint accounts and payment approvals work in digital banking?
  • How do I change my phone number or contact details?
  • How do I reset my Westpac One PIN or password?

Payments.

All payments how-to guides
How do I add or edit a payee? What are the cut-off times for online transactions? How do I make a payment in Westpac One?
All payments how-to guides

Personalisation.

  • How do I change an account image and reorder my accounts in the Westpac One® app?
  • How do I make the text bigger on my phone?
  • How do I set up quick accounts for my Westpac One® app?

KiwiSaver.

  • How do I change my KiwiSaver contribution rate?
  • How do I check my KiwiSaver account balance and contributions?
  • How do I use the KiwiSaver toolbox?
  • How do I check my KiwiSaver account history?
  • How do I change my KiwiSaver fund?

Loans.

  • How do I change my loan repayments in digital banking?
  • How do I fix or refix my home loan online in Westpac One digital banking?

Statements.

  • How can I stop my paper statements in Westpac One?
  • How do I check transactions and get statements in digital banking?

Transactions.

  • How do I check, search or filter my transactions in digital banking?
  • How do I transfer money between accounts in Westpac One® digital banking?

Travel.

  • How do I get set up to use digital banking while I'm overseas?
  • How can I notify you of my overseas travel plans?

App updates.

  • Why are you asking me to update the app?
  • How do I update the Westpac One app?
  • How do I turn on app auto-updates?

Phone & tablet updates.

  • What can I do if my phone or tablet doesn’t support the app?
  • Why do I need to update my phone or tablet software to use the Westpac One app?
  • How do I check or update my phone or tablet's software so I can update the Westpac One app?

Security.

  • Collecting customer data while using Westpac One. 
  • How to keep passwords safe.
  • What if I find a payment that’s suspicious or I don’t recognise?
  • How do I know I'm using the real Westpac digital banking?
  • What do I do if my phone or tablet is lost or stolen?
  • How can I manage the app devices my details are saved on?

Notifications.

  • How do I manage my Westpac One notifications?
  • How do I give feedback about a notification?
  • Why can't I see notifications in the Westpac One app?
  • How do I know if I have notifications?
  • How do I dismiss a notification?

Third party access.

  • How do I make a payment with a third-party service provider?
  • How do I check which third-party service providers have access to my account and remove access?
  • How do I share my account information with a third-party service provider?

Learn more about digital banking.

Westpac One online banking how-to guides Cards how-to guides Digital payments how-to guides Fraud and scams how-to guides Home and personal loans how-to guides My profile how-to guides
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