Email us.

We're here to help – whether you need support, want to give feedback, or make a complaint.

Use the form to email us, but for your security, please don’t include passwords, customer IDs, card numbers or PINs.

We’ll aim to reply within 2 to 4 business days if you’ve asked for a response.

For urgent issues or if you suspect fraud, call us on 0800 400 600 or +64 9 912 8000 from overseas (international toll charges apply).