Help Business - FAQs

Westpac One Business how-to guides.

Step-by-step guides for getting the most out of your Westpac One Business® digital banking.

Passwords and access.

How do I reset my Westpac One Business password? How do I reset another user’s password in Westpac One Business? How do I log in or log out of Westpac One Business? How do I add a shortcut to Westpac One Business?

Pay and transfer.

How do I view payments in Westpac One Business? How do I edit payments in Westpac One Business? How do I set up automatic payments in Westpac One Business? How do I upload payment files in Westpac One Business? How do I make domestic payments to a single payee in Westpac One Business? How do I add a new payee in Westpac One Business? How do I make an international payment in Westpac One Business? How do I make foreign currency account transfers in Westpac One Business? How do I create a transaction report in Westpac One Business? How do I create a receipt for a same day cleared payment in Westpac One Business? How do I view and manage payment status alerts in Westpac One Business?

Direct debits.

How do I create a direct debit in Westpac One Business? How do I create a new direct debit template in Westpac One Business? How do I view, edit and delete direct debits in Westpac One Business? How do I view, edit and delete direct debit templates in Westpac One Business? How do I approve a direct debit in Westpac One Business? How do I add or manage payers in Westpac One Business?

Manage users.

How do I create a new user in Westpac One Business? How do I edit a user's details and roles in Westpac One Business? How do I edit a user's permissions in Westpac One Business? How do I approve changes for dual-admin organisations in Westpac One Business? How do I activate or deactivate a user in Westpac One Business?

All Westpac One Business how-to guides.