We’re here to help you do your banking and assist you with your finances during these unsettling times. Together, we really want to help you through this.

Branches.

Please do not visit our branches if you are unwell.

We have the following COVID-19 measures in place in our branches.

  • Social distancing is required and visits must be recorded by scanning or signing in
  • Customers must wear face coverings, but will need to remove them briefly for identification purposes
  • Sit-down appointments to discuss your banking will not be available. These will be held over the phone.

Branches outside Auckland - Alert Level 2

Our branches outside Auckland are offering full transactional banking services and are open for their usual hours.

Please use our Branch & ATM finder to check these hours.

Auckland Branches - Alert Level 3

A reduced number of branches in Auckland (listed below) will be open on Mondays, Wednesdays and Fridays from 10am to 1pm for the following services only:

  • EFTPOS cards and PINs
  • Sign-up for online banking
  • Essential cash transactions
  • Child support payments.

Regular transactions need to be done through Westpac One online banking, phone banking, ATMs or by calling our contact centre on 0800 400 600.

 

These branches in Auckland will be open from 10am-1pm on Mondays, Wednesdays and Fridays:

Branch Address Town / City
Silverdale 16 Wainui Road Auckland
Albany 219 Don McKinnon Drive Auckland
Takapuna 505 Lake Rd Auckland
St Lukes 80 St Lukes Rd Auckland
79 Queen St 79 Queen Street Auckland
Lynn Mall Lynn Mall Shopping Centre Auckland
Sylvia Park 286 Mt Wellington Highway Auckland
Botany Town Centre 588 Chapel Rd Auckland
Manukau City Mall Westfield Manukau City Auckland
Manurewa 184 Great South Road Auckland
Pukekohe 108 King Street Auckland

Banking online.

Learn about banking online

Find out more

Online banking how-to guides

Find out more

Safety and security

Find out more

Try the online banking demo

Find out more

Talk to us.

Here’s some information on ways to contact us, including sending a message or calling us. If your enquiry is urgent, please call our contact centre on 0800 400 600. Call volumes may be high so wait times may be longer than usual.

Business support.

We’re offering financial support to business customers affected by the latest COVID-19 lockdown.

The relief package features a range of possible support options, which may include:

  • Suspension of principal loan payments for up to three months
  • Deferred payment on business credit cards for up to three months
  • A temporary overdraft facility for business customers.

Please call us on 0800 288 101 to discuss your individual needs.

We are waiving:

  • Contactless debit merchant service fees for eligible small business customers for September and October
  • The minimum monthly merchant service fee for eligible small business customers for September and October. (Some related costs may continue to be charged by service providers).

These waivers will be automatically applied. Please call our Merchant Assist team on 0800 888 066 (option 4) or email us at merchant_assist@westpac.co.nz if you have any questions.

Financial difficulty.

We know COVID-19 may cause unexpected financial problems. If this is the case, we want to talk to you early to work through your options. Please call us on 0800 772 771.

A message from our ambassadors.

After all the challenges the last 18 months have thrown our way, it’s more important than ever to take some time out to focus on looking after ourselves. Our Westpac ambassadors Richie McCaw, Sophie Pascoe, Willie Apiata and Sir John Kirwan are sharing their secrets to wellbeing and resilience.