A message to our customers.

Kia ora koutou katoa,

New Zealand has made great strides in the health response to COVID-19 and while the financial impacts of the pandemic will be with us for some time it’s encouraging to see New Zealand’s recovery progressing well.

At Westpac, our recovery plan has been and will continue to be focused on supporting our customers through COVID-19 and beyond. No matter your situation, we’ll continue to stand alongside you on your financial journey.

Please get in touch with us to explore your options or if you’re facing financial difficulty. We have a range of support options for personal and business customers and we want to talk to you about how we can help. Our dedicated COVID-19 response team is available on 0800 606 606 (+64 9 375 9907 for overseas).

Many of you will have found it simple and convenient to do your banking from home through COVID-19. With 24-hour access we encourage you to register for online banking if you haven’t done so already.

You can also call us on 0800 400 600 (+64 9 912 8000 for overseas) if you would like to speak to someone directly about your banking needs or visit us in person at a Westpac branch. Please take care of yourselves, and your families and friends.

Ngā mihi nui,

David McLean
Westpac NZ Chief Executive

Support options.

Home owners

Explore options to manage your home loan repayments and find out more about financial assistance and how it will change your loan.

Find out more

Personal loan

Explore options on how to structure your personal loan repayments and find out more about financial assistance and how it will change your loan.

Find out more

Insurance

Find out if the COVID-19 financial assistance has had any impact on your insurance policy or policies

Find out more

On repayment assistance?

Information on how to end your assistance early and answers to questions that you may have.

Find out more

Financial difficulty.

Hardship & other solutions including tips, and tools to help your financial wellbeing.