Accounts & cards - FAQs.
Airpoints Debit Mastercard
What if I am a tax resident of another country other than New Zealand?
How can I open a new account with Westpac?
How do I open a Westpac bank account if I've just arrived in New Zealand?
What can I use as proof of address?
What accounts can I open online?
I already have a Westpac Everyday account and just want a new debit/EFTPOS card. How do I get one?
My card hasn't arrived/has been sent to the wrong address. What should I do?
Do I have to get a PIN for my chip card?
What do I do if my debit or credit card is misplaced, lost or stolen?
How do I reset my PIN?
How can I change my PIN?
What do I do if my EFTPOS or debit card is lost or stolen?
What is AIL?
How do I apply for an overdraft?
Can I deposit money through an ATM?
Can I use phone banking?
How long does a cheque stay valid?
How much does a bank cheque cost?
How do I get a copy of my bank statement?
I've forgotten my ATM Card's PIN number. What can I do?
What are the daily limits for ATM and EFTPOS transactions?
Rates and fees.
What is an Honour Fee?
Why have I been charged a fee?