Help

How do I set up and manage an automatic payment?

You can set up, edit, suspend, skip, or stop automatic payments in Westpac One®.  

Make an automatic payment 

  1. Select 'Pay & Transfer' 
  2. Select the account you wish to pay from 
  3. To pay a person, select the recipient under 'Payees' or enter a new account number in 'New or Overseas' 
  4. To pay a bill, select 'New or Overseas' and type in and select the name of the company you wish to pay 
  5. Enter reference details and amount for the automatic payment
  6. Select the date field to define the payment start date and frequency 
  7. Choose the first payment date for your automatic payment then select the 'Repeat Payment' drop down to select the frequency you would like the payment to be made 
  8. Click 'Done'
  9. Click 'Continue' 
  10. Check the details are correct and click 'Confirm payment'.

 Edit an automatic payment 

  1. Select 'Pay & Transfer'  
  2. Click the 'Planned payments' tab 
  3. Locate and click on the payment you want to edit  
  4. Click 'Edit this automatic payment' 
  5. Select and edit the details you want to change 
  6. Click 'Update'.

Things you cannot edit online 

  • Who you're paying to (recipient), including their name 
  • Frequency  
  • Last payment date 
  • Payment details.  

If you need to change details that cannot be done online, you will need to cancel the automatic payment and create a new one. 

Things you can edit online  

  • Amount  
  • Account you want to pay with 
  • Start date. 

Suspending an automatic payment  

  1. Select 'Pay & Transfer'  
  2. Click the 'Planned payments' tab 
  3. Locate and click on the payment you want to suspend  
  4. Click 'Suspend this automatic payment' 
  5. In the pop up, confirm you want to suspend the payment by clicking 'Yes, suspend'
  6. To resume the automatic payment select it from the top of the 'Planned Payments' list and select 'Resume'.

 Skipping an automatic payment  

  1. Select 'Pay & Transfer'  
  2. Click the 'Planned payments' tab 
  3. Locate and click on the payment you want to skip  
  4. Click 'Skip next payment(s)' 
  5. Select the option to skip the next 1, 2, 3 or 4 payments 
  6. Click 'Skip payments'.

 Cancelling an automatic payment  

  1. Select 'Pay & Transfer'  
  2. Click the 'Planned payments' tab 
  3. Locate and click on the payment you want to cancel  
  4. Click 'Permanently cancel this automatic payment' 
  5. In the pop up, confirm you want to cancel the payment by clicking 'Yes, cancel'.

Please note: 

  • Automatic payments are only processed on business days 
  • Automatic payments are processed at 7am 
  • If there are insufficient funds available the payment will be retried at 10pm that day and 7am on the following business day.