Help

How do I set up and manage an automatic payment?

You can set up, edit, suspend, skip, or stop automatic payments in Westpac One® digital banking.  

Make an automatic payment:

  1. Select Pay & Transfer from the navigation bar, and if you're using your Westpac One app, then select Pay
  2. Then select the account you wish to pay from
  3. To pay a person, select the recipient under Payees or enter a new account number in New or Overseas 
  4. To pay a bill, select New or Overseas and type in and select the name of the company you wish to pay 
  5. Enter reference details and amount for the automatic payment
  6. Select the date field to define the payment start date and frequency 
  7. Choose the first payment date for your automatic payment then select the Repeat Payment drop down to select the frequency you would like the payment to be made 
  8. Select Done
  9. Then Continue 
  10. Check the details are correct and Confirm payment.

Edit an automatic payment:

  1. Select Pay & Transfer  
  2. Choose the Planned payments tab 
  3. Locate and select the payment you want to edit  
  4. Select Edit this automatic payment 
  5. Select and edit the details you want to change 
  6. Select Update.

Things you cannot edit: 

  • Who you're paying to (recipient), including their name 
  • Frequency  
  • Last payment date.

If you need to change details that cannot be edited, you will need to cancel the automatic payment and create a new one. 

Things you can edit:   

  • Amount  
  • Account you want to pay with 
  • Start date
  • Payment details.

Suspend an automatic payment:

  1. Select Pay & Transfer  
  2. Then Planned payments 
  3. Locate and select the payment you want to suspend  
  4. Select Suspend this automatic payment 
  5. In the pop up, confirm you want to suspend the payment by choosing Yes, suspend
  6. To resume the automatic payment select it from the top of the Planned Payments list and select Resume this automatic payment.

 

 Skip an automatic payment:

  1. Select Pay & Transfer  
  2. Select Planned payments 
  3. Locate and select on the payment you want to skip  
  4. Select Skip next payment(s) 
  5. Select the option to skip the next 1, 2, 3 or 4 payments 
  6. Select Skip payments.

 Cancel an automatic payment: 

  1. Select Pay & Transfer  
  2. Then Planned payments 
  3. Locate and select on the payment you want to cancel  
  4. Select Permanently cancel this automatic payment 
  5. In the pop up, confirm you want to cancel the payment by choosing Yes, cancel.

 

Please note: 

  • Automatic payments are processed 365 days a year 
  • Automatic payments are processed at 7.30am 
  • If there are insufficient funds available the payment will be retried at 10pm that day and 7.30am on the following day.
  • Automatic payments are unable to be set up or edited for up to half an hour during the processing windows between 7.30 to 8am and 10 to 10.30pm.