How do I set up and manage an automatic payment?
You can set up, edit, suspend, skip, or stop automatic payments in Westpac One® digital banking.
Make an automatic payment:
- Select Pay & Transfer from the navigation bar, and if you're using your Westpac One app, then select Pay
- Then select the account you wish to pay from
- To pay a person, select the recipient under Payees or enter a new account number in New or Overseas
- To pay a bill, select New or Overseas and type in and select the name of the company you wish to pay
- Enter reference details and amount for the automatic payment
- Select the date field to define the payment start date and frequency
- Choose the first payment date for your automatic payment then select the Repeat Payment drop down to select the frequency you would like the payment to be made
- Select Done
- Then Continue
- Check the details are correct and Confirm payment.
Edit an automatic payment:
- Select Pay & Transfer
- Choose the Planned payments tab
- Locate and select the payment you want to edit
- Select Edit this automatic payment
- Select and edit the details you want to change
- Select Update.
Things you cannot edit:
- Who you're paying to (recipient), including their name
- Frequency
- Last payment date.
If you need to change details that cannot be edited, you will need to cancel the automatic payment and create a new one.
Things you can edit:
- Amount
- Account you want to pay with
- Start date
- Payment details.
Suspend an automatic payment:
- Select Pay & Transfer
- Then Planned payments
- Locate and select the payment you want to suspend
- Select Suspend this automatic payment
- In the pop up, confirm you want to suspend the payment by choosing Yes, suspend
- To resume the automatic payment select it from the top of the Planned Payments list and select Resume this automatic payment.
Skip an automatic payment:
- Select Pay & Transfer
- Select Planned payments
- Locate and select on the payment you want to skip
- Select Skip next payment(s)
- Select the option to skip the next 1, 2, 3 or 4 payments
- Select Skip payments.
Cancel an automatic payment:
- Select Pay & Transfer
- Then Planned payments
- Locate and select on the payment you want to cancel
- Select Permanently cancel this automatic payment
- In the pop up, confirm you want to cancel the payment by choosing Yes, cancel.
Please note:
- Automatic payments are processed 365 days a year
- Automatic payments are processed at 7.30am
- If there are insufficient funds available the payment will be retried at 10pm that day and 7.30am on the following day.
- Automatic payments are unable to be set up or edited for up to half an hour during the processing windows between 7.30 to 8am and 10 to 10.30pm.