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Credit cards - FAQs.
Application.
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I've been waiting for my card and it hasn't arrived - what should I do?
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I’ve started my application, but I need to go and do something. Will my application be saved?
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My card has been sent to the wrong address - what should I do?
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When can I start using my card?
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How do I transfer my credit card from my current provider to Westpac?
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Can I apply for a Westpac credit card without having a Westpac bank account?
Manage.
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I don't receive paper statements, where do I find my statement?
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How often would I receive a credit card statement?
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How do I get a higher limit on my credit card?
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What do I need to do now that I've received my Westpac credit card?
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My credit card expires this month - how do I get a replacement?
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How do I cancel my Westpac credit card?
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How can I change the limit on my credit card?
Security.
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What do I do if there are transactions on my statement I haven't made using my credit card?
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Lost/stolen/damaged credit card - how do I get a replacement?
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How can I find out more about a suspicious transaction on my credit card?
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What if someone says they're from Westpac & asks for my PIN or bank account details?
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What if I've forgotten my PIN?
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Where is the security code/CVC on my Westpac Mastercard?
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I selected the wrong PIN/I want to change my PIN.
Rates and fees.
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How does the interest free period work for Westpac credit card purchases?
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When is interest charged on my credit card?
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What is the annual account fee on my credit card?
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What is a late payment fee on my credit card?
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What exchange rate is used if I use my credit card or debit card for an overseas transaction?
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What is a Line of Credit fee?