Financial difficulty - FAQs

Struggling with repayments.

• What do I do if I want to make a complaint?
• How will missing payments affect my credit record?
• What happens if my transaction account is overdrawn or I go over my overdraft limit?
• What happens if I miss multiple payments and can’t make it up?
• What happens if I miss a credit card payment?
• What happens if I miss a personal loan repayment?
• What happens if I miss a home loan repayment?
• How can I reduce my loan repayments?
• How can I prevent late or missed payments?

Financial hardship assistance.

• Will hardship assistance affect my credit rating?
• How does hardship assistance actually work?
• Can I only request hardship assistance once I’ve missed a payment?
• What types of changes in circumstances would mean I can qualify for financial hardship assistance?
• What happens if I can't fill out the financial hardship application form online?
• What type of financial hardship assistance is available?
• What happens if my application for financial hardship is declined or I'm not happy with the outcome?
• Is there anything that I can do?
• Can someone else negotiate hardship assistance on my behalf?
• Will I still receive collection calls and correspondence from Westpac whilst my hardship application is being processed?
• What documents do I need to support my financial hardship application?
• What happens once I have filled in the online financial hardship application form?
• How long will it take to review my financial hardship application?
• Can I apply for KiwiSaver hardship using this form?

Applying for financial hardship assistance.