Welcome to Westpac NZ. Let's get you sorted.

If you want to be able to do more of your banking wherever you are, then the Westpac One app is just what you need.

You'll need your Customer ID and Westpac One password. If you don't have a password then please call our dedicated Welcome Team on 0800 444 664.

Download for iPhone or iPad

Download for Android

When you join Westpac NZ we need to see:

• Proof of identity
• Proof of address
• Proof of income (if you have applied for a credit card or a personal loan)

Sorry we know digging this stuff out is a pain, but we need these documents because it's an important legal requirement to help us keep your account and identity secure. Here's what you need to bring to your local Westpac NZ branch.

If you need to PIN your card then it's a good idea to bring it with you so you can do everything at once.

Proof of identity

One form of primary photo ID (extra documentation may be required). This can be¹:

• NZ passport
• Overseas passport
• NZ Certificate of Identity
• NZ Refugee Travel Document
• National Identity Card (overseas)
• NZ Emergency Travel Document
• NZ Drivers Licence
• NZ Firearms Licence

Don't have one of the above? Find out about alternative forms of ID here.

Proof of address

• Please provide proof of your current residential address dated within the last 12 months, for example¹:
• Recent utility bill, or
• Statement/Correspondence from another financial institution, or
• Property Sale & Purchase Agreement, or
• Insurance policy document, or
• Correspondence from a Government Agency which contains name, address, and a unique reference (such as IRD number, Client File Number or
• Tenancy Bond reference number), or
• Unexpired rental or tenancy agreement

Proof of income (for credit cards and personal loans)

• Last 3 payslips, or
• Last 3 months bank statements showing your salary or wages, or
• A letter from your employer confirming your income, or
• IRD tax summary (statement provided by the Inland Revenue Department setting out your income)

Self-employed? Please provide your business financial statements (such as profit & loss statement or annual balance sheet) for the last 12 months, or IRD tax summary as proof of income.

Start planning your next trip, because if you have an Airpoints™ Debit Mastercard® or Airpoints Credit Card, then you’ll earn Air New Zealand Airpoints Dollars™ whenever you spend on your card².

We’ve got some great tips to get you closer to take off – for example you can take advantage of a faster Airpoints earn rate when you pay for things in a foreign currency.

Also, why not set up regular payments for things like electricity, phone, insurance and the gym? That way you can take advantage of early payment discounts and you’ll earn Airpoints Dollars too.

Maximise your Airpoints Dollar balance

Westpac Airpoints credit cards

Get your savings off to a flying start. If you’ve opened a savings account, the first step is to make your first deposit. There are several ways you can do this:

1. Online banking: It's easy to set up an automatic payment or make a one-off transfer through Westpac One or another bank’s online banking.
2. Phone banking: You can use phone banking to transfer money 24 hours a day, seven days a week.
3. Westpac ATM: You can transfer funds from another Westpac account at most Westpac NZ ATMs.
4. Westpac branch: Head into your nearest branch to make a cash deposit. If you have an online savings account then your deposit will need to be made into your Westpac transaction account first, and then transferred into your savings account.
5. Salary Splitter: Set aside some regular savings using Salary Splitter, which automatically divides your income between a maximum of six different Westpac accounts.