All our customers need to confirm their identity and address with us to keep their accounts secure and comply with New Zealand law. Sometimes we need to ask you to update your identification or address, even if you already shared your details with us when you first joined Westpac.

Why we need your ID and proof of address.

At Westpac, we are committed to keeping your accounts and personal details safe and secure, and preventing crime from occurring on your account.

The Anti-Money Laundering and Countering Financing of Terrorism Act 2009:

  • Tells us the situations where we need to ask for ID, address and in some cases proof of income and wealth (source of wealth and funds)
  • Tells us what customer information we are required to collect
  • Sets out the framework that protects New Zealand against money laundering.

When we need to ask for these details.

We have to check your ID and proof of address at times like when you:

  • Decide to bank with us
  • Open a new account
  • Change your name or personal details
  • Start a business, or there is another change to the way you bank with us
  • Transfer, withdraw or deposit a large amount of cash
  • Send more than NZD$1,000 overseas
  • Make a transaction over the counter in a branch.

We also need to update our copy of these documents sometimes, for example where your ID has expired, or if you have moved house.

What we can accept.

Most commonly used documents:


  • Current passport
  • Current driver licence

Proof of address
Issued in the last 12 months:

  • Electricity, broadband, water or insurance bill
  • Bank statement from another bank

Proof of income, wealth or source of funds
Issued in the last 12 months:

  • Payslips
  • Bank statements
  • Financial statements.

Identification and address for businesses, trusts and other organisations.

To keep your accounts secure and comply with the law, we check ID and address details for anyone who:

  • acts on an organisation’s behalf – such as people with signing authority, power of attorney, or who bank for the organisation,
  • owns more than 25% of an organisation, or
  • has authority over an organisation, such as a managing director, chief executive, chief financial officer, trustee, protector or the treasurer of a club or society.

Things you should know.

This is a guide only and does not consider your personal financial situation or goals. It may change when New Zealand law and regulations change.