Identification and address requirements

Like all financial institutions Westpac needs some information from you to confirm your identity and address. We need this to help keep you secure and comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 ("Act').

To help with this we’ve listed some approved forms of identification and proof of address below.

My situation

To help get you started and ensure you have a seamless experience with us, we need some information from you. To make this easy pick from the guides below for the situation that is most applicable to you.

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Unincorporated Group
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Incorporated Society
Additional info

Additional information
Trusted referees

If a customer is unable to go into a Westpac branch with their original identification document, then a certified copy of the original document can be accepted for the purpose of verification.

 A certified copy of an original document means a document certified as a true and correct copy by a Trusted Referee.

Who is a trusted referee?

Download the List of Trusted Referees who are approved certifiers for documents (PDF).

A trusted referee must:

  • Be over the age of 16 years old;

They must not be:

-  related to the person identified in the document or the person presenting the document (for example a trusted referee cannot be their parent, child, brother, sister, aunt, uncle or cousin); or

-  a spouse or partner of the person identified in the document or the person presenting the document; or

-  a person who lives at the same address as the person identified in the document or the person presenting the document;

-  a person involved in the transaction or business requiring the certification.

Certified Copies

Certification must have been carried out in the three months preceding the presentation of the copied documents

  • The trusted referee must sight the original identity verification, address verification, and/or source of wealth or funds documentation, and make a statement to the effect that the document provided is a true copy and represents the identity, address, and/or source of wealth or funds of the named individual.
  • In relation to photographic identity verification documentation, the trusted referee must also make a statement to the effect that, in their opinion, the identity verification document represents a reasonable likeness of the named individual.
  • The trusted referee must also include in the certification their own:

-  full name;

- signature;

-  occupation and confirmation of their capacity to act as a trusted referee (from one of the categories listed in  the “NZ trusted referees” or “Offshore trusted referees” tables attached above);

-  date of certification and signature;

-  registration number (or equivalent) and registering body (e.g. New Zealand Law Society); and

-  contact phone number.

If the trusted referee has a stamp or seal, they can apply that – for example, notaries public usually have seals which they apply to documents signed.

Why do we need this information?

All banks and most financial institutions across New Zealand need to make sure that they comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“Act”).

At Westpac, we’re committed to preventing our services and systems from being misused for criminal activities.

Here's some information about the Act and how it could affect you:

How does the Act affect me?

The Act means we need to collect extra information from you and anyone who is acting on your behalf. For example, you may need to show us identity documents such as your passport, birth certificate or driver’s licence, as well as a document that confirms your address (e.g. a utility bill, insurance bill or bank statement).

Examples where this information will be required include:

  • you open a new account
  • your personal details change – e.g. you change your name
  • there's a change to your banking relationship with us – e.g. you start trading as a business
  • you wish to send a telegraphic transfer over NZD$1,000 or make a large cash transaction.

To find out more about acceptable forms of identification and proof of address call us toll free on 0800 400 600.

How does the Act affect businesses, trusts and other types of organisations?

Businesses, trusts and other types of organisations need to provide specific information about themselves and anyone who is acting on their behalf (e.g. anyone who has signing authority or power of attorney).

We also need to collect information about anyone who:

  • owns more than 25% of the organisation; and / or
  • has a high degree of influence or authority over the organisation’s operations (e.g. managing director, chief executive, chief financial officer, trustees).

Important note:

It’s essential that Westpac complies with the Act. Sometimes this may mean that we won’t be able to complete your transaction or meet your needs until all of the necessary information is provided. There may also be restrictions to the value of transactions that can be processed for people who do not hold a Westpac bank account.

Protecting your privacy

We’re committed to protecting the privacy of our customers’ information. All identity and other personal information you provide will be used and managed in line with the Privacy Act 1993.

Want to know more?

You can get more information about the Act and how it may affect you:

– at your local Westpac branch;

– talk with your Westpac account or relationship manager; or

– on the Ministry of Justice’s website:

- on the Reserve Bank of New Zealand's website: