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Fraud and scams how-to guides.

Most popular.

What if I find a payment that’s suspicious or I don’t recognise? What do I do if I suspect fraud on my device or card? How do I report a scam or phishing email? How to spot a scam Latest Westpac online & phone scams in NZ Scams and fraud

Keeping yourself safe.

Keep your card details safer online Choose or change your security questions for Westpac One digital banking Check your payments in real time Managing your money workshops Protect yourself against online scams and fraud Cybersecurity tips Ten tips to help prevent credit card fraud

How we keep you safe.

Keeping you safe Scam protection questions Collecting customer data while using Westpac One CardGuard® security Confirmation of Payee digital banking payment check Daily transaction limits Mastercard Identity Check

Digital banking security.

  • Is Google Pay safe and secure to use?
  • How to keep passwords safe.
  • What do I do if my phone or tablet is lost or stolen?
  • Am I protected if my digital Westpac credit or debit card is lost or stolen?
  • How do I log in to the app with Face ID, my fingerprint or a PIN?

Learn more.

All app and online banking how-to guides
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