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Fraud and scams how-to guides.
Most popular.
What if I find a payment that’s suspicious or I don’t recognise?
What do I do if I suspect fraud on my device or card?
How do I report a scam or phishing email?
How to spot a scam
Latest Westpac online & phone scams in NZ
Scams and fraud
Keeping yourself safe.
Keep your card details safer online
Choose or change your security questions for Westpac One digital banking
Check your payments in real time
Managing your money workshops
Protect yourself against online scams and fraud
Cybersecurity tips
Ten tips to help prevent credit card fraud
How we keep you safe.
Keeping you safe
Scam protection questions
Collecting customer data while using Westpac One
CardGuard® security
Confirmation of Payee digital banking payment check
Daily transaction limits
Mastercard Identity Check
Digital banking security.
Is Google Pay safe and secure to use?
How to keep passwords safe.
What do I do if my phone or tablet is lost or stolen?
Am I protected if my digital Westpac credit or debit card is lost or stolen?
How do I log in to the app with Face ID, my fingerprint or a PIN?
Learn more.
All app and online banking how-to guides