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Fraud and scams how-to guides.

How-to guides and answers to common questions about what to do if you suspect fraud or a scam. Learn how we protect your money and how you can stay safe online and in everyday banking.

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What if I find a payment that’s suspicious or I don’t recognise? What do I do if I suspect fraud on my device or card? How do I report a scam or phishing email? How to spot a scam Latest Westpac online & phone scams in NZ Scams and fraud

Keeping yourself safe.

Keep your card details safer online Choose or change your security questions for Westpac One digital banking Check your payments in real time Managing your money workshops Protect yourself against online scams and fraud Cybersecurity tips Ten tips to help prevent credit card fraud

Digital banking security.

How we keep you safe.

Keeping you safe Scam protection questions Collecting customer data while using Westpac One CardGuard® security Confirmation of Payee digital banking payment check Daily transaction limits Mastercard Identity Check

Learn more.

All app and online banking how-to guides.