Fraud prevention tips for individuals.
Learn how you can protect yourself against fraud and scams.
Tips to stay safe online.
- Beware of requests for your personal details or money.
- Never click on links in unsolicited emails or text messages.
- Report and delete suspicious messages or emails.
- Keep passwords and security codes secure.
- Never give a stranger remote access to your device.
- Keep operating systems and apps up to date on all devices.
- Stay up to date with the latest scams.
Actions you can take.
Safeguard your devices
Update your contact details
Change your passwords
Set up challenge questions and register your mobile
Set up security alerts
Stay up to date
Report a scam.
If you believe you have received a suspicious email, you can forward it to us.
Talk to us
Need further help?
Report to other agencies
Once you have spoken to us, you should report scams to other agencies so that they can take steps to prevent other people being targeted by them and losing money.
Things you should know.
Westpac’s General Terms and Conditions require you to, amongst other things, safeguard your Security Details, notify Westpac immediately of any security breach, and provide all relevant details of any fraudulent activity.
Payments that you authorise yourself are generally not considered fraudulent. It’s likely that you will be liable for any losses incurred and it can be difficult to recover the money once the payment has been made. Take care when making payments and ensure you take steps to protect yourself from scams. If you believe you have been targeted by a scam, contact your bank immediately.