Help

What do I do if my phone or tablet is lost or stolen?

You can use online tools and Westpac One® digital banking to help protect your money if you lose the phone you use as your digital wallet for Apple Pay™ or Google Pay™. Call us if it's been stolen.

If your phone or tablet has been stolen or you suspect fraud.

Call us immediately day or night on 0800 400 600 as soon as you suspect:

Your phone, tablet or SIM card has been stolen
Someone else knows, or may know, your passcode or Westpac card PIN, or knows how to unlock your phone or tablet
The phone number for your phone or tablet is transferred to someone else without your permission and you’re suddenly disconnected from the mobile service. If this happens, you may have been subject to mobile phone fraud
There has been an unlawful, fraudulent or improper use of a Westpac card (through Google Pay™, Apple Pay™ or otherwise)
You suspect a security breach has occurred in relation to your phone, tablet, Apple Pay or Google Pay.

To help protect your money, we may stop your Westpac Mastercard® from being used with Google Pay or Apple Pay and we may also suspend use of your physical Westpac Mastercard.

If you’ve lost your phone or tablet.

You can:

Find or lock your phone or tablet with Apple’s Find my, Google’s Find Hub, or Samsung’s Smart things find, and
Log into online banking and block your card, or
Call us on 0800 400 600 to deactivate your Westpac Mastercard®.

You’ll be able to use your physical Westpac Mastercard as normal, and your Google Pay™ or Apple Pay™ will still work on other phones or tablets.

You’ll need to add your card to your Google Wallet™ or Apple Wallet™ when you get a new phone or tablet.

Learn more.

What to do if you have lost your Galaxy device - Samsung Find, secure or erase a lost Android device - Google Account Help Use lost mode on iCloud.com - Apple Support NZ Am I protected if my digital Westpac credit or debit card is lost or stolen? Block, cancel or replace your card All fraud and scams how-to guides

Things you should know.

Google Pay and Apple Pay are available to all eligible Westpac debit and credit Mastercard customers. Customers also need a compatible Android or Apple device.

Conditions of Use for the applicable card apply.

For a list of compatible Google Pay devices, check Google Wallet Help. Terms and conditions apply to Google Pay. For more check Westpac Google Pay Terms and Conditions .

For a list of compatible Apple Pay devices, check Apple Support. Terms and conditions apply to Apple Pay. For more check Westpac Apple Pay Terms and Conditions.

Apple Pay, Apple Watch, Face ID, iPad, iPhone, MacBook Pro, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

Google Pay and Google Wallet are trademarks of Google LLC.

Mastercard® is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.