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Fraud and scams how-to guides.

How-to guides and answers to common questions about what to do if you suspect fraud or a scam. Learn how we protect your money and how you can stay safe online and in everyday banking.

Most popular.

What if I find a payment that’s suspicious or I don’t recognise? What do I do if I suspect fraud on my device or card? How do I report a scam or phishing email? How to spot a scam Latest Westpac online & phone scams in NZ Scams and fraud

Keeping yourself safe.

Keep your card details safer online Managing your money workshops Protect yourself against online scams and fraud Cybersecurity tips Ten tips to help prevent credit card fraud Protect your business

Digital banking security.

Collecting customer data while using Westpac One.
What do I do if I have lost my Android device?
How to keep passwords safe?
How do I get set up to use digital banking while I'm overseas?
How do I know I'm using the real Westpac digital banking?
How can I manage the app devices my details are saved on?
How do I log in to the app with Face ID, my fingerprint or a PIN?

How we keep you safe.

Keeping you safe CardGuard® security Confirmation of Payee digital banking payment check Daily transaction limits Mastercard Identity Check

Learn more.

All app and online banking how-to guides.