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Understanding your credit card statement.

Your credit card statement helps you keep track of what you’ve spent, what you owe and when you need to pay. This guide walks you through the basics, so you know exactly what you’re looking at each month.

Download our PDF guide

What is a credit card statement and how does it work?

Your credit card statement is a summary of your account activity for the month. It shows your transactions, payments, fees and any interest charged. We send your statement after the end of each statement period.

If you’ve turned off paper statements, you’ll get an email letting you know when your statement is ready.

Go paperless with online statements – You can view your statements as soon as they’re issued in Westpac One digital banking.

Your credit card statement explained.

It’s a good idea to check your statement as soon as it’s ready. That way you’ll know:

how much you need to pay
when your payment is due
whether every charge and payment looks right

Statements can include a lot of detail, so we’ve broken it down into a simple guide. Download our PDF guide.

Managing your credit card.

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Support and guidance

Pending transactions & refunds.

Pending transactions

If a transaction is listed as pending within your transaction list in Westpac One^® online banking, it means that the retailer is either requesting to withdraw funds from your Westpac card, or the merchant is checking your details.

Pre-authorisation holds: Hotels, petrol stations or booking agencies may apply a ‘pre-authorisation’ or a ‘hold’ on your account for a deposit or for a security bond. They’re checking you have enough money in your account to pay for the goods or service, and then will bill you the final amount later.
Verifying details: A hold may be placed on your account for a small amount – like $1 – while the retailer verifies your card details, for example online grocery shopping. They will then process the full transaction amount. It may take a few days for the hold amount to disappear from your transactions list.
Out of hours: If you’ve made a payment to your credit card after a certain time, it will remain as pending until it is processed the following night.

Refunds

When you return goods to a retailer – such as an online clothing store – and they refund you through the Mastercard or Visa systems, you won’t see the refund until it has been fully processed by the retailer. This can take up to five days.