COVID-19 Update

All of our branches in Auckland are closed this weekend. Normal hours will resume on Monday 8th March with Level 2 social distancing measures in place in Auckland. Thanks to everyone for their patience and understanding during the past week.

Westpac New Zealand logo
  • Personal
  • Business
  • Agribusiness
  • Institutional
  • Contact
  • Help
Help Credit cards - FAQs.

Credit cards - Mastercard Identity Check FAQs.

  • How does Mastercard Identity Check protect me?
  • Do I need to enrol in Mastercard Identity Check?
  • What length should the Passcode be?
  • What is Mastercard Identity Check?
  • Where do I go to update my contact details for Mastercard® Identity Check?
  • Why haven't I received a Passcode?
  • If I update my contact details in Westpac One will they instantly be updated?
Westpac New Zealand logo
  • About
  • Contact
  • Careers
  • Disclosure statements

  • Terms, fees & rates
  • Changes to terms & conditions
  • Privacy policy
  • Website terms
  • Service status
Womens refuge shield logo
© 2021 Westpac New Zealand Limited