If you need assistance to help you manage financial
difficulties due to economic or health effects of
COVID-19 please visit our dedicated site.
Sometimes the unexpected happens, like losing your job, a medical condition, a death in the family or a relationship ending and you may find that you can’t make your repayments.
Hardship assistance can help give you some breathing room during this time. If you qualify for hardship assistance, there are a number of ways that we may be able to help with your home loan, personal loan or credit card repayments such as:
In certain circumstances we may also be able to offer alternative financial help to customers who do not qualify for hardship assistance. Our Financial Solutions team can talk you through the options available.
Before considering hardship assistance there are some other options to consider:
As part of receiving hardship assistance we may need to ask for your credit report from a credit bureau, and report back to them that you’ve received hardship assistance from us. This means that if a credit check is needed for certain transactions, like making a hire purchase or taking out a new rental agreement, it could be harder for you to meet the requirements needed. But don’t worry, your balance and overdue amounts will not be disclosed. Your credit report will only show that you’ve been receiving hardship assistance instead.
We understand that this can be a difficult decision. If you’d like to talk to us further about this impact in order to find the best option for you, just give our helpful Financial Solutions team a call on 0800 772 771 between 8am to 6pm, Monday to Friday.
It’s important to contact us sooner, rather than later. If you fall too far behind on your repayments, our Financial Hardship solutions may not be able to help.
To complete an application you will need to provide your financial information including details about your income, expenses, assets and debt repayments.
We recommend you apply in Westpac One so we can respond faster. If you do not have access to Westpac One, you can apply here. However, you can also print an application form, or pick one up from your nearest Branch then return it by email, drop it off at your nearest branch or post.
One of our Financial Solutions team will review your application, and contact you to discuss your options and next steps. This will happen within 5 business days.
If you do qualify, the Financial Hardship solution agreed may be able to start when your next payment falls due.