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App & online banking how-to guides.

How-to guides and answers to common questions about using the Westpac One® app, online banking, Westpac One Business, and smart digital banking tools.

Most popular.

  • How do I update the Westpac One app?
  • What are the cut-off times for online transactions?
  • How do I change my phone number or contact details?
  • How do I check transactions and get statements in digital banking?
  • How do I make a payment in Westpac One?
  • How do I reset my Westpac One PIN or password?

Getting started.

  • How do I log in to the app with Face ID, my fingerprint or a PIN?
  • How do I register and log in to digital banking?
  • How do I find my digital banking customer ID and choose my own username?
  • How do I choose or change my security challenge questions for digital banking?

Online tools.

Budget calculator Home loan calculators and tools Personal loan calculator Savings and Investment Chooser How do I use the KiwiSaver toolbox? What are Docusign digital signatures and electronic signatures?

All digital banking help.

Westpac One app
Westpac One Business
Westpac One online banking
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