Reset your password

If you need to reset your password please select the 'Forgot your password?' link from the login page. This can be done using the Westpac One app or the browser (desktop or mobile).

  • Reset password computer 1
    From the login page select the ‘Forgot your password?’ link.
  • Reset password computer 2
    Enter your Customer ID or username.
  • Reset password computer 3
    Complete your Online Guardian Challenge question.
  • Reset password computer 4
    Your temporary password will be texted to your mobile phone number registered in online banking.
  • Reset password computer 5
    Enter your Customer ID or username and the temporary password that was texted to your mobile.
  • Reset password computer 6
    Re-enter your temporary password and choose a new password.
  • Reset password computer 7
    You will be logged in and taken to the security screen to confirm your password update was successful.
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  • Reset password tablet 1
    From the login page select the ‘reset your password’ link.
  • Reset password tablet 2
    Enter your Customer ID.
  • Reset password tablet 3
    Complete your Online Guardian Challenge question.
  • Reset password tablet 4
    Your temporary password will be texted to your mobile phone number registered in online banking.
  • Reset password tablet 5
    Go back to the Westpac One login page, enter your customer ID and the temporary password that was texted to your mobile.
  • Reset password tablet 6
    Re-enter your temporary password and choose a new password.
  • Reset password tablet 7
    You will be logged in and taken to the security screen to confirm your password update was successful.
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  • Reset password smartphone 1
    From the login page select the ‘Forgot your password?’ link.
  • Reset password smartphone 2
    Enter your Customer ID or username.
  • Reset password smartphone 3
    Complete your Online Guardian Challenge question.
  • Reset password smartphone 4
    Your temporary password will be texted to your mobile phone number registered in online banking.
  • Reset password smartphone 5
    Enter your Customer ID or username and the temporary password that was texted to your mobile.
  • Reset password smartphone 6
    Re-enter your temporary password and choose a new password.
  • Reset password smartphone 7
    You will be logged in and taken to the security screen to confirm your password update was successful.
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  1. Smartphone
  2. Computer

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