How do I make a payment in Westpac One?

When you pay someone in Westpac One® digital banking, we check names match account numbers – to give you greater confidence you’re paying the right person with the Confirmation of Payee service.

In the app:

Select Pay & Transfer from the bottom menu
Select Pay
Select From then choose which account to pay from
Select To then choose who you want to pay
Select Payees then choose from your saved list if you’ve paid them before.

If you’re paying someone new, select New or overseas to enter their account details.
- Select Pay to a New payee on the New or overseas screen
- Enter their name and account details
- Select Check details to check that the name of the person you’re paying matches their account number with the Confirmation of Payee service
- Select Done
Select Details and enter any reference details you want to appear on your account or the payee’s account. Then select Done
Enter the amount you want to pay
Select Continue
Check your payment details and then select Confirm.

If you need to show you’ve paid:

For a single payment, like a TradeMe purchase, select the Share symbol from the top right
For automatic, multiple or recurring payments and for past payments, go to Timeline from the bottom menu, select the transaction, then take a screenshot from your phone

For a step-by-step guide check How can I show proof I’ve made a payment in digital banking?

In online banking:

Select Pay & transfer
Select From then choose which account to pay from
Select To then choose who you want to pay
Select Payees then choose from your saved list if you’ve paid them before

If they’re not saved, select New or overseas to enter their account details:
- Select Pay to a New payee on the New or overseas screen and enter their name and account details
- Select Check details to confirm that the name of the person you’re paying matches their account number with the Confirmation of Payee service
- Select Done.
Select Details and enter any reference details you want to appear on your account or the payee’s account. Then select Done.
Enter the amount you want to pay
Select Continue
Check your payment details and then select Confirm.

If you need to show you’ve paid:

Go to Timeline, select each transaction you need to show payment for, then take screenshots
For a step-by-step guide check How can I show proof I’ve made a payment in digital banking?

How do I make a payment in Westpac One?

In the app:

If you need to show you’ve paid:

In online banking:

If you need to show you’ve paid:

Learn more about payments.