Help and support

We want to help get you get the most out of your online banking experience. Here you'll find more information guides, videos and tools to help you feel more confident using Westpac One.

  • We’ve set up a Westpac One demo site so you can explore how it works and all it can offer. It’s a great way to become familiar with doing your banking online, without the fear of making a mistake, as it uses a fake account and fake money. Try the demo site here.

Westpac One Demo Account

  • Our ‘how-to’ videos guide you through some of the most common everyday banking tasks on Westpac One. The step-by-step guides will help you become familiar and more confident when using Westpac One. Check them out here.
  • You'll want to make the most of the great features in Westpac One®, so we’ve got several handy how-to guides to get you up to speed fast! View them here.
  • Download and print our handy ‘Bank online, wherever you are’ brochure. It provides step-by-step guides on how to complete our most common everyday banking tasks like making bill payments, downloading statements and paying friends and family. A great companion to pop on the fridge or in your wallet if you need a little help in Westpac One. Download the brochure.
  • We’re here to help. Our team are on hand to help you with any online banking queries. If you’d like to talk to one of the team:

      • Call our dedicated Westpac One team on 0800 400 600 and press option ‘7’
      • Call or visit your local branch to make an appointment. Find a branch and the opening hours here.

Other support options

  • Browser options

    Help with your internet browser settings
    We’ve designed Westpac One® to work on most modem internet browsers. If yours isn’t working as it should, find out if your internet browser or its settings need to be updated.

  • Westpac One Online Banking

    Frequently asked questions.
    We’ve had a go at answering some of the common questions you might have about Westpac One®, our new online banking experience.