Help and support

• We’ve set up a Westpac One demo site so you can explore how it works and all it can offer. It’s a great way to become familiar with doing your banking online, without the fear of making a mistake, as it uses a fake account and fake money. Try the demo site here.

• Our ‘how-to’ videos guide you through some of the most common everyday banking tasks on Westpac One. The step-by-step guides will help you become familiar and more confident when using Westpac One. Check them out here.
• You'll want to make the most of the great features in Westpac One®, so we’ve got several handy how-to guides to get you up to speed fast! View them here.
• Download and print our handy ‘Bank online, wherever you are’ brochure. It provides step-by-step guides on how to complete our most common everyday banking tasks like making bill payments, downloading statements and paying friends and family. A great companion to pop on the fridge or in your wallet if you need a little help in Westpac One. Download the brochure.

• We’re here to help. Our team are on hand to help you with any online banking queries. If you’d like to talk to one of the team:

• Call our dedicated Westpac One team on 0800 400 600 and press option ‘7’
• Call or visit your local branch to make an appointment. Find a branch and the opening hours here.

Other support options

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  Help with your internet browser settings
  We’ve designed Westpac One® to work on most modem internet browsers. If yours isn’t working as it should, find out if your internet browser or its settings need to be updated.

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  Frequently asked questions.
  We’ve had a go at answering some of the common questions you might have about Westpac One®, our new online banking experience.