The changes.

By streamlining and updating some of our systems and processes, in February 2017 we reduced or removed a range of our fees.

While undertaking our fee review, there have been some instances where we've had to realign or increase a fee. This is due to the underlying costs of the services provided, however, we've still made sure that these fees remain competitive.

A full list of the changes is below, and to make sure you always know what you'll be charged and when, you can find information on all our fees here or in branch.

Fees reduced or removed.

Fees Was Now
AP payment fail fee, direct debit dishonour fee and cheque dishonour fee $19 $0
Credit card, debit or Prepaid card cash withdrawals overseas (Branch or ATM) other than Global Alliance $8 $3
Set up and amendment of Salary Splitter and Sweepover $5 $0
Sweepover – cost per transfer of funds $0.40 $0
Express Pre-paid card purchase cost $20 $8
Express Pre-paid card Phone Banking, Bill Payments and Online Banking load fees $1 $0
Search for information (eg for privacy information) $80 per hour $60 per hour
Phone banking  First 5 calls free per month, thereafter 50 cents per call First 10 calls free per month, thereafter 50 cents per call
Unarranged overdraft fee $15 $9
Credit card over the limit fee $15 $1
Credit card late payment fee $15 $8


Fees realigned or increased.

Fees Was Now
NZ Credit Card cash advances $2 via ATM, in-branch or phone through our contact centres $2 - via ATM
$3 – via in-branch or phone through our contact centres
Airpoints™ Platinum, hotpoints® Platinum, Business Airpoints and BusinessPLUS credit cards joint or additional annual card fee1  $15 $25
Search fee for a copy of manual transaction voucher or credit/debit card sales voucher $15 per search $60 per hour (minimum $20)
Copy of statement  $0 via email,
$10 via fax or post
$5 via fax, post or email
Sell foreign cash  1% of value (minimum $6)  1% of value (minimum $10)

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