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Cards how-to guides.

How-to guides and answers to common questions about debit and credit cards like how to activate, manage, replace, or use your card securely in digital banking and in-store.

Getting started.

  • When can I start using my card?
  • How old do I need to be to apply for a debit card?
  • How can I set or change my card PIN?
  • Can I add a new Westpac Everyday to my existing debit card?
  • What's the difference between a debit card and an EFTPOS card?

Block, cancel or replace.

  • How to turn off automatic card updates.
  • I already have a Westpac Everyday account and just want a new debit/EFTPOS card. How do I get one?
  • How do I block or cancel and replace a lost, stolen or damaged credit or debit card?

Card controls.

  • Can I turn contactless tap and go payments on and off?
  • How can I control gambling transactions with digital banking?
  • How can I control online shopping with digital banking?
  • How do I turn ATM cash withdrawals on or off for my credit card?

Disputes or fraud.

  • What if I find a payment that’s suspicious or I don’t recognise?
  • How to dispute a credit or debit Mastercard® transaction.

Transactions.

  • Can I pay online using a debit card?
  • What are the daily limits for ATM and EFTPOS transactions?

Subscriptions and tokens.

How do I stop recurring payments I made with Apple Pay or Google Pay? What are credit card tokens?

Travel.

How much will it cost to use my Westpac credit cards or debit card for overseas transactions? How can I notify you of my overseas travel plans? What exchange rate is used if I use my card overseas? Using ATMs while overseas.

Using your card.

  • Do I have to get a PIN for my chip card?
  • How can I manage and use my credit and debit cards in digital banking?
  • How do I use my digital card details and dynamic security code to shop online?

Learn more about cards.

Airpoints Debit Mastercard
Airpoints credit cards
Credit cards
Contactless tap & go
hotpoints
hotpoints Pay
Mastercard Automatic billing updater
Mastercard Identity Check
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