COVID-19 Update

All of our branches in Auckland are closed this weekend. Normal hours will resume on Monday 8th March with Level 2 social distancing measures in place in Auckland. Thanks to everyone for their patience and understanding during the past week.

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Help Accounts & cards - FAQs.

Accounts & cards - Payments FAQs.

  • What happens if I've set an online transaction or planned payment for today and it's a weekend or national public holiday?
  • What if I don't have enough money in my account on a planned payment date?
  • Why can't I set up a payment from my Westpac Bonus Saver account?
  • Where can I find Direct Debit details?
  • How do I change or cancel a Direct Debit?
  • I'm expecting money in my account tonight. Will this be received before my online planned payment will go through?
  • What happens if an automatic payment falls due on a weekend or public holiday?
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