Help Ways to bank - FAQs

Google Pay™ FAQs.

General.

What is Google Pay™?
What Westpac Mastercard® cards are eligible for Google Pay?
Why does the purchase location show against my transaction in the Google Wallet™ app?
Can I earn rewards when using Google Pay?
Will Google Pay work for my EFTPOS card?
Does it cost anything to set up or use Google Pay?

Setup.

How do I set up Google Pay on an Android phone or tablet?
Can I add a Westpac Mastercard to the Google Wallet app on multiple Android devices?
Can I add multiple Westpac Mastercard cards to the Google Wallet app on the same Android device?
Can I add a Westpac Mastercard onto both an Apple device and an Android device?
Does my registered phone number need to be an Android phone?
What are Google Pay compatible Android devices?
How do I know if I have a Google Pay compatible phone?
I am an additional cardholder, can I add my card to use Google Pay?
How do I set my Westpac Mastercard to be my default card for Google Pay?

Use.

Can I use Google Pay to withdraw cash at retailers?
Can I use Google Pay over the counter at bank branches?
Can I use Google Pay at contactless enabled ATMs?
Do I need an internet connection to use Google Pay to make purchases in stores?
How do I pay with Google Pay in apps or on websites?
How do I pay in-stores with Google Pay on my Android phone?
Will Google Pay work overseas for in-store payments?
Where can I use Google Pay?

Manage.

How do I stop recurring transactions that I have paid for with Google Pay?
If I remove a card from the Google Wallet app, does that stop any transactions on the card?
How do I remove a card from the Google Wallet app on my Android phone or tablet?
How do I update my mobile phone number that I have registered with Westpac?

Security.

Is Google Pay safe and secure to use?
I have blocked my physical Westpac Mastercard (because it was lost/stolen) can I still use Google Pay?
What should I do if my Android device with my Westpac Mastercard added to the Google Wallet app on it is stolen?
What do I do if I have lost my Android device?
What do I do if I suspect fraud on my device or card?
Am I protected if my digital Westpac credit or debit card is lost or stolen?

Things you should know.

Apple is a trademark of Apple Inc., registered in the U.S. and other countries.
Google Pay and Google Wallet are trademarks of Google LLC.
hotpoints® is a registered trademark of Westpac Banking Corporation.
Airpoints™ and Airpoints Dollars™ are registered trademarks of Air New Zealand Limited.
Mastercard® is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.