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How do I update or change my insurance?
How to update or change your details for life, home, contents, vehicle, boat or other insurance.
Update details for home, contents, landlord, vehicle, boat or other insurance.
If your policy is underwritten by IAG New Zealand Limited:
- Call Westpac Insurance on 0800 809 378 or +64 9 308 1101 from overseas, international toll charges apply. We’re available weekdays 8am to 6:30pm and Saturday 8:30am to 5pm. Closed on public holidays.
- Email IAG at consumer@iag.co.nz
If your policy is with Tower Limited:
Change your details in Westpac One® digital banking. Login to Westpac One
Make a claim:
Life insurance - LifeProtect policies.
Review or change your LifeProtect policy:
People’s needs can shift after major life milestones such as marriage, separation, parenthood, debt changes, or income adjustments.
If you already have a LifeProtect policy, you can review your policy in Westpac One digital banking. You can also visit us in branch, or call us on 0800 177 277 weekdays 7am to 8pm and weekends 8am to 5pm.
Update your personal details:
Update your policy details:
To update details like payment frequency or policy mailing address, call Fidelity Life on 0800 738 641 weekdays 8.30am to 5pm.
Make a claim:
Life insurance - Term Cover policies.
Term Cover is no longer available for new customers. If you have a Term Cover policy you can review or update your policy at any time.
Review your Term Cover policy:
Regularly reviewing your cover ensures you and your loved ones stay protected when it matters most. By taking a few moments each year to reflect on your current situation and ask yourself some questions about what has changed in your life and financially, it’ll help you understand if your cover still meets your needs.
If your circumstances have changed or it’s been a while since your policy was reviewed, it’s worth contacting Westpac to schedule a review.
Review your Term Cover policy.
Update your personal details:
Update policy details:
To update details like payment details or policy mailing address call Fidelity Life on 0800 738 641 weekdays 8.30am to 5pm.
Make a claim:
Other policies.
These policies are no longer offered to new customers. If you already have one of these policies, please contact the underwriter to update your policy or make a claim.
Contact AIA NZ Ltd for:
- Trust Bank Guaranteed Term Life
- Trustcover Mortgage Repayment Insurance
- Trustcover Term Life
- Trustcover Simplicity Life
- Trustcover Lifetime Guarantee.
Contact AIA on www.aia.co.nz/chat or www.aia.co.nz/my-aia.
Call Chubb Life Insurance New Zealand Limited formerly Cigna Life Insurance New Zealand Limited for:
- Trust Bank Accident Cover.
Monday to Friday 8am to 6pm on 0800 900 047.
Call Fidelity Life for:
- Accident Cover (life insurance)
- Accidental Death Plan (accidental death only)
- Disability Income Cover (income protection insurance)
- Flexicover (home loan insurance)
- Gold Disability Income Cover (income protection insurance)
- Gold Term Cover (life insurance, with optional critical trauma benefit and/or optional total and permanent disability insurance)
- Lifetime Guarantee (life insurance)
- Simplicity Life (life insurance)
- Trustcover Loan Insurance (home loan insurance)
- Trustcover Loan Protection Plan (personal loan insurance)
- Westpac Bill Protection (total disability and redundancy/bankruptcy)
- Westpac Loan Cover (personal loan insurance)
- Westpac Mortgage Repayment Insurance (home loan insurance)
- Westpac Retirement Plan Insurance (life/total and permanent disablement insurance).
Weekdays 8.30am to 5pm on 0800 738 641.
Call nib nz limited for:
- The Trustcover Hospital Plan.
Weekdays 8.30am to 5pm on 0800 123 642.
More insurance help.
Things you should know.
Westpac insurance products are underwritten by various insurers. For more information you can view the webpage relating to a particular product. Please read the relevant policy wording to understand the terms, conditions, excesses, limits, sub-limits and exclusions that may apply. Cover is subject to the current underwriting criteria. Claims payments are subject to cover and approval.
None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac New Zealand Limited (Westpac), or any member of the Westpac group of companies guarantee the obligations of the insurers or their related companies, or any products issued by the insurers. Westpac will receive commission payments as a result of the arrangement of insurance policies.
