How to make a claim.

Claim online here.

(This link will take you to our underwriter, IAG’s claim form).

It'll only take about 7-10 minutes. The information will be reviewed and you’ll get a response as soon as possible to advise next steps.

Contact us for emergency assistance 24 hours a day, 7 days a week.

0800 309 378

If overseas, call +64 9 308 1101 

IAG’s Disaster Claims Hub.

This is an online resource created by our underwriter, IAG, to help you prepare for and recover from natural disasters. You can find a range of information about what happens during the insurance claim process, frequently asked questions, and ‘how to’ videos. Visit the Disaster Claims Hub here

If you’re involved in an accident.

Stop the car

  • Make sure you and anyone else involved are unhurt and if you can, move off the road safely. If you need an urgent tow, call us on 0800 309 378
  • If anyone is injured, you’ll need to report the accident to the police within 24 hours 
  • If animals are involved and you can’t find the owner, call the SPCA or police as soon as you can.

Get details

Get the details for the other drivers and any witnesses, including:

  • Name
  • Phone number
  • Car registration number
  • Insurance details.

Take photos of the accident and damage, including the surroundings and any other vehicles involved.

Talk to us before admitting fault

If your claim involves damage to someone else’s property, or injury to someone else, don’t admit you’re at fault.

Simply say you need to speak to your insurer and call us on 0800 309 378.

If your car is stolen.

If you think your car has been stolen or intentionally damaged, report it to the police. They’ll give you an incident reference number that you’ll need to make your claim.

If your windscreen is damaged.

If you have full cover and the windscreen benefit on your policy, we’ll cover sudden and unforeseen damage to your windscreen. 

Call us on 0800 309 378 to lodge your claim.

How does the claims process work?



Make sure you supply as much information as possible when making a claim. This will help process your claim faster.

• Details about what happened
• What has been damaged and/or lost
• If the vehicle is safe to drive
• Details of any other people involved
• Photos, licence numbers and contact details.


Our team will use the documentation you’ve provided and keep you updated during the assessment process.


If your claim is valid, we’ll either arrange repairs for your vehicle or pay your claim up to the amount insured in your policy, under the benefit you’ve claimed under.

Access to Repairhub.

If you have Westpac Vehicle Cover under any of the three cover levels, you have access to Repairhub for non-structural repairs such as dents and paint scrapes. Repairhub aims to deliver quality repairs in an average of 3.5 working days from the day the vehicle is dropped off. Plus, alternative vehicle transport is available if required (complimentary Uber and courtesy car options) while your vehicle is being fixed. Repairhub have multiple locations across New Zealand

Questions you might have.

Things you should know.

Westpac Home, Contents Vehicle and Boat insurance cover is arranged by Westpac New Zealand Limited (“Westpac”) and underwritten by IAG New Zealand Limited (“IAG”). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by, IAG or any member of the IAG group of companies. Westpac will receive commission payments as a result of the arrangement of IAG insurance policies. For IAG’s financial strength rating visit Westpac accepts no responsibility for the availability or content of any third-party websites and makes no representation as to the accuracy or currency of the materials.

Any claim payment is subject to your claim being accepted.

The information contained on this page is intended as a general guide only and may vary at times. Terms, conditions, exclusions and limits apply. More detail can be found in the policy document downloaded here as a PDF, or obtained by calling 0800 809 378. The availability of any insurance cover is subject to the acceptance and approval of a complete application.

Eligibility criteria apply to discounts. Discounts are applied to the base premium before add-ons, levies, and GST are added. If you get two or more discounts, these will be calculated consecutively. Any discount may apply in part, or not at all, if your premium is below our minimum level. Discounts can be changed or removed at any time.