How to make a claim.

Claim online here.

(This link will take you to our underwriter, IAG’s claim form).

It'll only take about 7-10 minutes. The information will be reviewed as quickly as possible and you’ll get a response within two business days to advise next steps.

Contact us for emergency assistance 24 hours a day, 7 days a week.

0800 309 378

If overseas, call +64 9 308 1101 

If you’re involved in an accident.

Stop the car

  • Make sure you and anyone else involved are unhurt and if you can, move off the road safely. If you need an urgent tow, call us on 0800 309 378
  • If anyone is injured, you’ll need to report the accident to the police within 24 hours 
  • If animals are involved and you can’t find the owner, call the SPCA or police as soon as you can.

Get details

Get the details for the other drivers and any witnesses, including:

  • Name
  • Phone number
  • Car registration number
  • Insurance details.

Take photos of the accident and damage, including the surroundings and any other vehicles involved.

Talk to us before admitting fault

If your claim involves damage to someone else’s property, or injury to someone else, don’t admit you’re at fault.

Simply say you need to speak to your insurer and call us on 0800 309 378.

If your car is stolen.

If you think your car has been stolen or intentionally damaged, report it to the police. They’ll give you an incident reference number that you’ll need to make your claim.

If your windscreen is damaged.

If you have full cover and the windscreen benefit on your policy, we’ll cover sudden and unforeseen damage to your windscreen. 

Call us on 0800 309 378 to lodge your claim.

How does the claims process work?



Make sure you supply as much information as possible when making a claim. This will help process your claim faster.

• Details about what happened
• What has been damaged and/or lost
• If the vehicle is safe to drive
• Details of any other people involved
• Photos, licence numbers and contact details.


Our team will use the documentation you’ve provided and keep you updated during the assessment process.


If your claim is valid, we’ll either arrange repairs for your vehicle or pay your claim up to the amount insured in your policy, under the benefit you’ve claimed under.

Questions you might have.

Things you should know.

Westpac Home, Contents, Vehicle and Boat insurance cover is arranged by Westpac New Zealand Limited (“Westpac”) and underwritten by IAG New Zealand Limited (“IAG”). None of Westpac Banking Corporation ABN 33 007 457 141, Westpac, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by IAG. Westpac will receive commission payments as a result of the arrangement of IAG policies. See IAG's financial strength rating.

The information contained on this page is intended as a general guide only and may vary at times. Terms, conditions, exclusions and limits apply. More detail can be found in the policy document downloaded here as a PDF, or obtained by calling 0800 809 378. The availability of any insurance cover is subject to the acceptance and approval of a complete application.

Any claim payment is subject to your claim being accepted.