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Make a claim on car, vehicle and boat insurance.

Find out how to make a car insurance claim on your vehicle or boat.

Vehicle policies underwritten by IAG New Zealand Limited.

How to claim on vehicle policies underwritten by IAG New Zealand Limited. (If you’re not sure who underwrites your policy, check your policy documentation).

Claim online in the IAG portal

It takes about 7 to 10 minutes to complete a car insurance claim. We’ll review your information and let you know next steps as soon as possible.

Call us anytime for emergency assistance on 0800 309 378. If you’re overseas, call +64 9 308 1101.

If you need an urgent tow, call us on 0800 309 378.

IAG's Disaster Claims Hub.

IAG has an online resource to help you prepare for and recover from natural disasters. It explains what to expect during the insurance claims process and includes answers to common questions and step‑by‑step ‘how‑to’ videos. Visit the Disaster Claims Hub to learn more.

Fast car repairs through AMI MotorHub.

You can use AMI MotorHub for vehicle repairs with IAG. They handle damage like dents and scrapes and usually complete repairs in about 3.5 working days. Structural repairs may take longer

If you need transport while your vehicle is being repaired, you can access other options, including:

  • Complimentary Uber trips up to $50 per trip to and from AMI MotorHub
  • Courtesy car options, subject to availability.

Find a location

Vehicle and boat policies underwritten by Tower Limited.

How to claim on vehicle policies underwritten by Tower Limited. (If you’re not sure who underwrites your policy, check your policy documentation).

Claim online in Westpac One.

If you have trouble making your car claim in Westpac One, or have a car or vehicle emergency, call our team on 0800 639 520. If you’re overseas, call +64 9 960 3597.

Make a windscreen claim.

Book a windscreen repair online with our partner NOVUS.

Tower Repair Partners

Recommended repairers can be found across New Zealand. They'll work hard to get you back on the road. Find a location

Useful information.

If you’re involved in an accident.

Stop safely

  • Stop the car as soon as it's safe and make sure you and anyone else involved aren't hurt.
  • Move off the road if you can and it's safe.
  • Report the accident to the Police within 24 hours if anyone is injured. 
  • If an animal is involved and you can't find the owner, contact the Police or the SPCA as soon as you can.

Get details

Get the details of other drivers and any witnesses, including:

  • Name
  • Phone number
  • Vehicle registration number
  • Insurance details.

Take photos of the scene, damage, surroundings and any other vehicles involved. 

Talk to us before admitting fault

If your claim involves damage to someone else's property or injury to another person:

  • Don't admit fault
  • Say you need to speak to your insurer and call us.

If your car is stolen

If you think your car has been stolen, or you think it has been intentionally damaged:

  • Report it to the Police as soon as possible
  • Get the incident number and keep it safe - you'll need it to make a claim.

If your windscreen is damaged

If you have Comprehensive or Third party fire and theft cover, windscreen and window glass are automatically covered. If you choose the windscreen and window glass optional benefit you won't have to pay and excess for any windscreen claims.

How vehicle and car insurance claims work.

1. Lodge a claim

Provide as much information as you can when you lodge your claim, including proof of purchase where available.
For vehicle and car claims, we may ask:

  • What damage or loss occured.
  • When it happened
  • What caused it or how it happened
  • What steps you've taken to prevent further damage.
  • For the details of any other drivers or witnesses
  • For a police incident report number.

2. We assess your claim

Our teams will review the information you provide and keep you updated throughout the assessment process.

3. We'll let you know the outcome

If we accept your claim, we'll pay it up the amount insured under the relevant benefit in your policy.

FAQs.

Things you should know.

Please read the policy wording to understand the terms, conditions, excesses, limits, sub-limits and exclusions that may apply. Cover is subject to the current underwriting criteria. Claims payments are subject to cover and approval.

Westpac general insurance products are arranged by Westpac New Zealand Limited (Westpac) and underwritten by Tower Limited (Tower) (or were arranged by Westpac and are underwritten IAG New Zealand Limited (IAG)). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by, Tower or any member of the Tower group of companies, or IAG or any member of the IAG group of companies. Westpac will receive commission payments for policies it arranges or arranged.