How to redeem your hotpoints®

All you need is a minimum of 2,220 hotpoints – or check out Points + Pay below if you don’t have quite enough hotpoints just yet. 

First, check your hotpoints balance

Simply log in to Westpac One™, go to the hotpoints section available from the accounts page and click on the “Redeem your hotpoints now” link. This will take you through to the hotpoints website, where you can choose your reward and redeem your points.

Next, choose your rewards

Once you know how many hotpoints you have, start shopping! From merchandise and gift cards, to travel and even Westpac KiwiSaver Scheme contributions - we have something for everyone. 

Learn more about hotpoints® Rewards

Time to redeem your points

To log into the hotpoints website via Westpac One, go to the hotpoints section – available from the Westpac One accounts page, and just click on the “Redeem your hotpoints now” link.

From Westpac One you can redeem your hotpoints for rewards online at any time. Your rewards will be delivered to your door, or can be picked up in store (pick up available on selected items only).

Alternatively, call the hotpoints team on 0800 861 862 to redeem your points, Monday to Friday, from 8.30am - 5.00pm.

If you’re wanting to redeem your points for a Pay Using Points travel reward, simply pop into any Flight Centre, or call them on 0800 354 449.


cc hp points pay  Points + Pay

Got your eye on a reward but don’t have enough hotpoints®? With our online Points + Pay service, you can cover the amount you’re short with your Westpac hotpoints credit card. When you’re ready to redeem for a gift card or merchandise reward online, just choose the amount of hotpoints you want to use, and Points + Pay will automatically work out what dollar value you need to top up with to get your reward.

You’ll also earn up to 10 bonus hotpoints for every dollar you spend with Points + Pay on selected merchandise rewards.

To find out more, click here or view the video below.