Get in touch

We're here to help, no matter what your banking query may be. 

Check out the direct contact details below for some of our specialist teams, or call our Customer Service team on 0800 400 600 (Weekdays 7 am – 8 pm and Saturday & Sunday 8 am – 5 pm) or from overseas +64 9 912 8000 (international toll charges apply).

If you’re experiencing difficulty meeting your repayments, find out how we can help you.

By phone

For faster service by phone, call from your registered mobile number or have your customer ID number on hand when you call.

Phone banking

 For registered phone banking users

  • 24 hours a day, 7 days a week: 0800 172 172
  • From overseas: +64 4 915 6666 (international toll charges apply)

Credit Cards 

For general card enquiries, Card Services can be contacted on

  • 0800 888 111, 24 hours 7 days' a week
  • From overseas: +64 9 914 8026 (international toll charges apply, feel free to call collect)

Please note: After 8pm on weekdays and 5pm on weekends, Card Services are only available for reduced services which include:

  • Lost and stolen cards
  • Emergency card and cash requests
  • Card fraud transaction verification

If you’re experiencing difficulty meeting your repayments, find out how we can help you

hotpoints 

To join hotpoints, or for general enquiries

  • 7am - 8pm on week days and 8am - 5pm on weekends, 7 days a week: 0800 888 111

To check or redeem your hotpoints

  • Weekdays, 8.30am - 5pm: 0800 861 862
  • From overseas: +64 9 524 1190 (international toll charges apply)

Home loans /Personal loans/Overdrafts

For Choices Home Loans, Personal loans and Overdrafts enquiries and sales

  • Weekdays 8am - 6pm, Saturday 9am - 3pm: 0800 177 277 

If you’re experiencing difficulty meeting your repayments, find out how we can help you

Insurance 

To call and make a claim, visit our claims contact page.

To call and get a quote or information on applications, visit our quote information page.

For enquiries on existing policies

  • Home, Contents, Vehicle, Boat
    • Weekdays 7.30am to 7.30pm, Saturday 8.30am to 5pm: 0800 809 378
    • From overseas: +64 9 308 1101 (international toll charges apply)
  • Life, Loan, Income, Bill Protection, Card Repayment Cover
    • Weekdays 8.30am to 5pm: 0800 738 641
    • From overseas: +64 3 372 4855 (international toll charges apply)
  • Travel Insurance
    • General enquiries
      • Weekdays 8.30am to 5.30pm, Saturday 10am to 2pm
      • 0800 550 325 in New Zealand, +64 9 308 2133 from overseas
      • (This number can also be used for claims and non-emergency events Weekdays 8:30am to 5:30pm)
      • Email: westpac-travelins@covermore.co.nz
    • Emergency Assistance, 24 hours a day, 7 days a week
      • Call direct and toll free* from overseas:
      • USA 1866 453 9295
      • Canada 1866 495 0639
      • UK 0808 015 5418
      • Australia 1800 645 002
      • *The cost of a local call may be required if calling from a pay phone.
      • From all other countries call direct +64 9 308 2134
    • When you call, please have the following information:
      • Your policy number
      • A phone number to call you back on

KiwiSaver

When making important financial decisions, you're bound to have a few questions. Westpac has a dedicated team of KiwiSaver Specialists to answer your questions about KiwiSaver.

To contact a KiwiSaver Specialist:

Business finance 

For specialist business contacts & BusinessDirect information, visit our Business specialists & resources section.

For general business enquiries

  • Weekdays 8am-6pm: 0800 177 200

For merchant and business Eftpos support

  • 24 hours, 7 days a week: 0800 888 066

Agribusiness finance 

For specialist agri contacts & BusinessDirect information, visit our Agri specialists & resources section.

For general business enquiries

  • Weekdays 8.30am-5pm: 0800 177 155

FATCA Operations

If you have any questions about FATCA, please contact our FATCA Operations Team on:

  • Phone: 0800 4 FATCA (32822) 8.30am - 4.30pm, 5 days a week
  • From overseas: 0064 9 352 2437 (international toll charges apply)
  • Email: FATCA@westpac.co.nz
  • Post: Westpac, FATCA Operations, P.O. Box 934, Shortland St, Auckland, 1140, New Zealand
  • Fax: 09 366 0831
By post

Want to write to us?

If you would like to write to our head office, this is our postal address:

Westpac New Zealand Ltd
PO Box 934
Shortland Street
Auckland 1140

Registered office address

Westpac on Takutai Square
16 Takutai Square
Auckland
1010
New Zealand

Address for service

Westpac on Takutai Square
(c/- Mark Weenink - Legal)
53 Galway Street
Auckland 1010
New Zealand