Other service fees
Good news - as a Westpac customer, from April 1 you won’t be charged a fee for using other major NZ banks’ ATMs.
Interest rates and fees are current as at 18 August 2019 and are subject to change without notice.
- ATMs
- Banking on your mobile
- Payments
- Debit & EFTPOS cards
- Dishonour/Payment failed
- Overdrafts
- Lending service fees
- Cash handling/deposits
- Cheques
- Information requests
- Phone Banking
- International services
| ATMs - Fees | ||
| Fee type | Fee amount | |
|---|---|---|
| Using a Westpac ATM |
no fee | |
| Using an ATM overseas These fees do not apply if you use your Westpac card in an ATM belonging to a member of the Global ATM Alliance. The fee saving is subject to change. Global ATM Alliance member banks are subject to change. All other international and standard fees apply, including foreign currency conversion fees – refer to Transaction and Service fees <a href="/assets/Personal/Your-Money-and-Tailored-Packs/Brochures/transaction_service_fees.pdf" target="_blank">brochure</a> for details. Note: foreign currency fees also apply (see Debit & Eftpos card fees section). |
balance enquiry | NZ$0.60c per transaction |
| cash withdrawal using a debit card | NZ$3 per transaction | |
| Cash withdrawl using a credit card | $2 | |
| declined transaction | NZ$0.60c per transaction | |
| Banking on your mobile - Fees | ||
| Txt Banking and txt alert charges are as follows. Find out more about Txt Banking here. | ||
| Fee type | Fee amount | |
|---|---|---|
| Registration | Free, and no monthly fee | |
| Email alerts | Free | |
| Txts you receive | Free | |
| Txts you send: | Txts that you send to Westpac may incur charges from your mobile service provider. Please contact your mobile service provider for details of their fees and charges. | |
| Payments - Fees | |||
| Fee type | Online fee amount | Phone or branch fee amount | |
|---|---|---|---|
| Automatic payments | to set up | Free | $5 |
| to amend | Free | $5 | |
| Direct debits Direct debit authorities for Westpac Unit Trusts and Retirement Plans are free. | to set up | n/a | $5 |
| to amend | n/a | $5 | |
| Salary Splitter, Sweepover Sweepover has a $0.00 service fee for each sweep. | to set up | n/a | Free |
| to amend | n/a | Free | |
| Debit & EFTPOS cards - Fees | ||
| Fee type | Fee amount | |
|---|---|---|
| Annual fee | Westpac ATM/Eftpos card | no fee |
| Westpac Debit MasterCard | $10 per card# | |
| Additional Westpac ATM/EFTPOS card | no fee | |
| Westpac PayTag Your first Westpac PayTag is free. Replacement of lost or stolen PayTags will cost $4.99 each. Expired PayTags are replaced free of charge. The Westpac PayTag terms and conditions, as well as the terms and conditions relating to any cards or accounts that your Westpac PayTag links to, apply. (First issuance and replacement on expiry) |
Fee waived (usually $4.99) | |
| Replacement card | $10 per card | |
| Courier delivery in NZ/Overseas | Courier costs where applicable | |
| Foreign currency fee A foreign currency fee is charged when you make a purchase or cash withdrawal in a foreign currency, and also applies to any fees and charges charged by the overseas bank or vendor in relation to the transaction. This fee is also charged when you make online purchases in a foreign currency. |
Westpac ATM/Eftpos card | 1.4% of transaction amount |
| Westpac Debit MasterCard* | 1.4% of transaction amount | |
| Using an ATM overseas These fees do not apply if you use your Westpac card in an ATM belonging to a member of the Global ATM Alliance. The fee saving is subject to change. Global ATM Alliance member banks are subject to change. All other international and standard fees apply, including foreign currency conversion fees – refer to Transaction and Service fees <a href="/assets/Personal/Your-Money-and-Tailored-Packs/Brochures/transaction_service_fees.pdf" target="_blank">brochure</a> for details. |
cash withdrawal | NZ$3 per transaction |
| balance enquiry | NZ$0.60c per transaction | |
| declined transaction | NZ$0.60c per transaction | |
#Fee exemptions
The annual fee is waived for:
- Customers 19 years and over (fee waived for the first year)
- Customers under 19 years
- Customers on a Career Starter Pac, Tertiary Pac or Graduate Pac, for the life of the Pacs
- SuperGold Card holders (fee waived for the first year)
| Dishonour/Payment failed - Fees | |
| Dishonour / AP payment failed fee Foreign cheque dishonours may also incur overseas bank charges. Note: You can sign up for email & text alerts to alert you if an Automatic Payment fails. |
$0 per time |
| Overdrafts - Service fees | ||||
| Service fees are charged monthly on the last business day of the month^. Note: debit interest charges may also apply. |
||||
Overdraft on personal transaction accounts - Fee type | Fee amount | |||
|---|---|---|---|---|
| Unarranged overdraft fee This is charged if you go overdrawn by $10 or more without an approved overdraft limit. |
$9 per month | |||
| Overdraft establishment fee - personal customers only (where applicable) |
overdraft establishment fee | $25 |
||
| temporary limit up to 45 days | $9 $0 establishment fee, up to and including $100 | |||
Overdraft on savings accounts - Fee type | Fee amount | |||
| Savings/Call account - Unarranged overdraft fee This is charged if you go overdrawn by $10 or more without an approved overdraft limit. |
$9 per month | |||
^ A charge month starts on the last business day of the calendar month and finishes on the second to last business day of the following month.
| Lending - Service fees | |
| Fee type | Fee amount |
|---|---|
| Loan payment failed fee |
$10 per time |
| Administration fee Recovery of prepayment loss/cost may also apply as per loan agreement. For processing a prepayment to a fixed rate loan |
$49 per payment |
| Security registration/discharge Fee is inclusive of $3 government registration/release fee where applicable. Additional disbursement charges may apply in some circumstances (eg where complexity and/or negotiation of non standard documentation is required) or where no solicitor is involved. Quotation is available on request. Includes such items as discharge of mortgage, release of guarantees/life policies, execution of consents, priorities, variation memorandums that alter security arrangements through acting solicitor, and also collection of life policies under assignment. |
$105 per item to a maximum of $350 per customer transaction |
| Rates demand fee Payable where Westpac is required to make rates payment to local authority as the security holder |
$12 |
| Cash handling/deposits - Fees | ||
| Cash handling will be charged to Westpac customers when the amount of cash deposited or withdrawn to an account in any charge month^ is $75,000 or more at the following rates (the fee applies to the full amount deposited). Additional costs may apply for special requests such as large coin or cash deposits and withdrawals, and non-Westpac customers. | ||
| Banking relationship | Deposit method | Fee amount |
|---|---|---|
| Westpac customers | Teller counter |
0.35% of the cash amount |
| Deposit box | 0.25% of the cash amount | |
| Non-Westpac customers | Cash change orders $100 and over and/or cash and cheque deposits for other bank customers, at the teller counter or deposit box: | $15 per time plus usual clearance and cash handling fees |
^ A charge month starts on the last business day of the calendar month and finishes on the second to last business day of the following month.
| Cheques - Fees | |
| Fee type | Fee amount |
|---|---|
| Clearance fee No fee is charged if only two items are deposited into a personally held Westpac Access, Westpac Earner, Choices Everyday or Savings account in any charge month. If more than two items are presented, all items will be charged. |
35c per cheque or debit item deposited |
| Bank cheque |
$10 per cheque |
| Stop cheque There is no fee for lost or stolen cheques which are blank or unsigned. |
$25 per item |
| Foreign cheque, bank draft deposits | NZ$5 per deposit |
| Information requests - Fees | |
| Fee type | Fee amount |
|---|---|
| Copy of statement |
$5 per statement |
| Copy of credit card sales voucher minimum $20 New Zealand /overseas |
$60 per hour |
| Searches for manual transaction vouchers minimum $20 |
$60 per hour per search |
| Searches for information $20 minimum charge. Such as privacy information or auditors' confirmation report |
$60 per hour per hour |
| Phone Banking - Fees | |
| First ten calls are free each month, then 50c per call. | |
| International services - Fees | ||
| All international service fees are represented in NZD. | ||
| Fee type | Fee amount | |
|---|---|---|
| Foreign cash - when Westpac sells |
1% of value ($10 minimum charge.) | |
| Buy Foreign Cash from Customer | $5 (if amount is over NZD $50) | |
| Bank draft - when Westpac sells |
$30 per draft | |
| Stop payment |
$30 per draft | |
| Cheques sent for collection (Includes courier.) |
$50 per cheque | |
| Foreign cheques dishonoured |
$30 per cheque Plus overseas bank charges. |
|
| Foreign currency accounts | ||
| Cash deposits (NZ$35 minimum charge.) | 2% of foreign amount | |
| Foreign cheque, bank draft deposits | NZ$5 per deposit | |
| Telegraphic Transfers | ||
| TT sent by you | to another bank - staff assisted | $30 per transfer |
| to another bank - Westpac One / Business online | $10 per transfer | |
| to another bank - any other online channel | $20 per transfer | |
| to another Westpac foreign currency account | $15 per transfer | |
| TT received by you Other fees and charges may apply depending on the sending bank. | Westpac customer | $15 per transfer |
| non-Westpac customer | $25 per transfer | |
| non-Westpac customer when transfer sent in a foreign currency | $50 per transfer | |
| TT funds transfer enquiry Other overseas bank fees and charges may apply Amendment, Investigation, Trace, Verification, Cancellation |
$50 per request | |