Other service fees

Good news - as a Westpac customer, from April 1 you won’t be charged a fee for using other major NZ banks’ ATMs.

Interest rates and fees are current as at 18 August 2019 and are subject to change without notice.

 

ATMs - Fees
Fee typeFee amount
Using a Westpac ATM
no fee 
Using an ATM overseas These fees do not apply if you use your Westpac card in an ATM belonging to a member of the Global ATM Alliance. The fee saving is subject to change. Global ATM Alliance member banks are subject to change. All other international and standard fees apply, including foreign currency conversion fees – refer to Transaction and Service fees <a href="/assets/Personal/Your-Money-and-Tailored-Packs/Brochures/transaction_service_fees.pdf" target="_blank">brochure</a> for details.
Note: foreign currency fees also apply (see Debit & Eftpos card fees section).
balance enquiry NZ$0.60c per transaction
cash withdrawal using a debit card NZ$3 per transaction
Cash withdrawl using a credit card $2
declined transaction NZ$0.60c per transaction

 

Banking on your mobile - Fees
Txt Banking and txt alert charges are as follows. Find out more about Txt Banking here.
Fee typeFee amount
Registration Free, and no monthly fee
Email alerts Free
Txts you receive Free
Txts you send: Txts that you send to Westpac may incur charges from your mobile service provider. Please contact your mobile service provider for details of their fees and charges.

 

Payments - Fees
Fee  typeOnline fee amountPhone or branch fee amount
Automatic payments to set up Free  $5 
to amend Free  $5 
Direct debits Direct debit authorities for Westpac Unit Trusts and Retirement Plans are free. to set up n/a  $5 
to amend n/a  $5 
Salary Splitter, Sweepover Sweepover has a $0.00 service fee for each sweep. to set up n/a  Free 
to amend n/a  Free 

 

Debit & EFTPOS cards - Fees
Fee typeFee amount
Annual fee Westpac ATM/Eftpos card no fee 
Westpac Debit MasterCard $10 per card#
Additional Westpac ATM/EFTPOS card no fee 
Westpac PayTag Your first Westpac PayTag is free. Replacement of lost or stolen PayTags will cost $4.99 each. Expired PayTags are replaced free of charge. The Westpac PayTag terms and conditions, as well as the terms and conditions relating to any cards or accounts that your Westpac PayTag links to, apply.
(First issuance and replacement on expiry)
Fee waived (usually $4.99)
Replacement card $10 per card
Courier delivery in NZ/Overseas Courier costs where applicable 
Foreign currency fee A foreign currency fee is charged when you make a purchase or cash withdrawal in a foreign currency, and also applies to any fees and charges charged by the overseas bank or vendor in relation to the transaction. This fee is also charged when you make online purchases in a foreign currency. 
Westpac ATM/Eftpos card 1.4% of transaction amount
Westpac Debit MasterCard* 1.4% of transaction amount
Using an ATM overseas These fees do not apply if you use your Westpac card in an ATM belonging to a member of the Global ATM Alliance. The fee saving is subject to change. Global ATM Alliance member banks are subject to change. All other international and standard fees apply, including foreign currency conversion fees – refer to Transaction and Service fees <a href="/assets/Personal/Your-Money-and-Tailored-Packs/Brochures/transaction_service_fees.pdf" target="_blank">brochure</a> for details.
cash withdrawal NZ$3 per transaction
balance enquiry NZ$0.60c per transaction
declined transaction NZ$0.60c per transaction

#Fee exemptions
The annual fee is waived for:

  • Customers 19 years and over (fee waived for the first year)
  • Customers under 19 years
  • Customers on a Career Starter Pac, Tertiary Pac or Graduate Pac, for the life of the Pacs
  • SuperGold Card holders (fee waived for the first year)

 

Dishonour/Payment failed - Fees
Dishonour / AP payment failed fee Foreign cheque dishonours may also incur overseas bank charges.
Note: You can sign up for email & text alerts to alert you if an Automatic Payment fails.
$0 per time

 

Overdrafts - Service fees
Service fees are charged monthly on the last business day of the month^
Note: debit interest charges may also apply.

Overdraft on personal transaction accounts - Fee type

Fee amount
Unarranged overdraft fee
This is charged if you go overdrawn by $10 or more without an approved overdraft limit.
$9 per month
Overdraft establishment fee - personal customers only
(where applicable)
overdraft establishment fee
$25
temporary limit up to 45 days $9 $0 establishment fee, up to and including $100

Overdraft on savings accounts - Fee type

Fee amount
Savings/Call account - Unarranged overdraft fee
This is charged if you go overdrawn by $10 or more without an approved overdraft limit.
$9 per month

^ A charge month starts on the last business day of the calendar month and finishes on the second to last business day of the following month.

 

Lending - Service fees
Fee typeFee amount
Loan payment failed fee
$10 per time
Administration fee Recovery of prepayment loss/cost may also apply as per loan agreement.
For processing a prepayment to a fixed rate loan
$49 per payment
Security registration/discharge Fee is inclusive of $3 government registration/release fee where applicable. Additional disbursement charges may apply in some circumstances (eg where complexity and/or negotiation of non standard documentation is required) or where no solicitor is involved. Quotation is available on request.
Includes such items as discharge of mortgage, release of guarantees/life policies, execution of consents, priorities, variation memorandums that alter security arrangements through acting solicitor, and also collection of life policies under assignment.
$105 per item to a maximum of $350 per customer transaction
Rates demand fee
Payable where Westpac is required to make rates payment to local authority as the security holder
$12 

 

Cash handling/deposits - Fees
Cash handling will be charged to Westpac customers when the amount of cash deposited or withdrawn to an account in any charge month^ is $75,000 or more at the following rates (the fee applies to the full amount deposited). Additional costs may apply for special requests such as large coin or cash deposits and withdrawals, and non-Westpac customers.
Banking relationship Deposit method Fee amount
Westpac customers Teller counter
0.35% of the cash amount
Deposit box 0.25% of the cash amount
Non-Westpac customers Cash change orders $100 and over and/or cash and cheque deposits for other bank customers, at the teller counter or deposit box: $15 per time plus usual clearance and cash handling fees

^ A charge month starts on the last business day of the calendar month and finishes on the second to last business day of the following month.

 

Cheques - Fees
Fee typeFee amount
Clearance fee No fee is charged if only two items are deposited into a personally held Westpac Access, Westpac Earner, Choices Everyday or Savings account in any charge month. If more than two items are presented, all items will be charged.
35c per cheque or debit item deposited
Bank cheque
$10 per cheque
Stop cheque There is no fee for lost or stolen cheques which are blank or unsigned.
$25 per item
Foreign cheque, bank draft deposits NZ$5 per deposit

 

Information requests - Fees
Fee typeFee amount
Copy of statement
$5 per statement
Copy of credit card sales voucher minimum $20
New Zealand /overseas
$60 per hour 
Searches for manual transaction vouchers minimum $20
$60 per hour per search
Searches for information $20 minimum charge.
Such as privacy information or auditors' confirmation report
$60 per hour per hour

 

Phone Banking - Fees
First ten calls are free each month, then 50c per call.

 

International services - Fees
All international service fees are represented in NZD.
Fee typeFee amount
Foreign cash - when Westpac sells
1% of value ($10 minimum charge.)
Buy Foreign Cash from Customer $5 (if amount is over NZD $50)
Bank draft - when Westpac sells
$30 per draft
Stop payment
$30 per draft
Cheques sent for collection (Includes courier.)
$50 per cheque
Foreign cheques dishonoured
$30 per cheque
Plus overseas bank charges.
Foreign currency accounts
Cash deposits (NZ$35 minimum charge.) 2% of foreign amount
Foreign cheque, bank draft deposits NZ$5 per deposit
Telegraphic Transfers
TT sent by you to another bank - staff assisted $30 per transfer
to another bank - Westpac One / Business online $10 per transfer
to another bank - any other online channel $20 per transfer
to another Westpac foreign currency account $15 per transfer
TT received by you Other fees and charges may apply depending on the sending bank. Westpac customer $15 per transfer
non-Westpac customer $25 per transfer
non-Westpac customer when transfer sent in a foreign currency $50 per transfer
TT funds transfer enquiry Other overseas bank fees and charges may apply
Amendment, Investigation, Trace, Verification, Cancellation
$50 per request