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How do I close an account?
We would love to talk to you before you close your account. If you've had any issues that have led you to be unhappy with our service, please let us know. Send us an email so we may get in touch with you.
Looking for a different account? Have a look at our accounts to help find the right account for you. We can then convert your current account to your chosen account.
From New Zealand.
If you are based in New Zealand, in most instances you can close a bank account through our email support or our contact centre on 0800 Westpac (0800 937 8722).
However, some accounts can only be closed at a branch, as this may involve finalising fees or charges on the account that will need to be settled at the time.
If you're visiting a branch, please take identification with you. (Please check Westpac's list of acceptable verification documentation).
From overseas.
Are you based overseas and wanting to close your bank account? Contact your branch requesting the account closure accompanied by a verification document that we can accept.