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Help Accounts & cards - FAQs.

Accounts & cards - Bank account FAQs.

General.

  • Can I change the timing of my bank account's regular statement?
  • What should I do if I notice an unauthorised transaction on my account?
  • How is a Westpac account number structured?
  • When I get my balance what does 'money available' mean?
  • How do I close an account?
  • A deposit is not showing in my account. What should I do?

Tertiary and Career Starter accounts.

  • Am I eligible to switch to a new Tertiary Account?
  • What happens when I graduate from my tertiary study or have been in my job for a while?
  • I'm an international student, can I open a Tertiary Account?
  • How do I get a Tertiary or Career Starter Account?
  • I just finished high school. What's a good account for me and how do I get it?
  • What's the benefit of choosing a Tertiary or Career Starter Account rather than a normal Westpac account?
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