What's changed?

As you may know, most New Zealand businesses are going cheque-free. For Westpac this happened after 25 June 2021. While many of our customers now prefer the speed, safety and convenience of making and receiving payments online or via phone banking, we know some may be worried about adapting to the new ways to pay. Rest assured, we’re here to support you.

Please note, the change only impacts on cheques and cheque books, there are no changes happening to everyday bank accounts that are often referred to as ‘cheque accounts’, and the ‘CHQ’ or ‘Cheque’ options on EFTPOS terminals and ATMs will remain the same. 

When did this happen?

16 November 2020

Foreign cheques under $500 were no longer accepted.

27 November 2020

Last day cheque books were automatically issued. And last day to open new cheque facilities.

26 March 2021

Last day you were able to manually order cheque books or bank cheques.

31 May 2021

ANZ goes cheque-free.

25 June 2021

Last day Westpac accepted cheques (including cheques from other banks and foreign cheques), and last day Westpac cheques were accepted at all banks. We will still honour Westpac issued bank cheques for up until 5 years after the issue date, subject to the usual requirements.

30 June 2021

BNZ goes cheque-free.

27 August 2021

ASB Bank goes cheque-free.

What if I’m a club or society?

We have solutions to help you, including Business Online. Call us on 0800 808 004 to discuss what works best for you. We may talk to you about additional information you may need to provide to comply with current regulations.

What if I'm a business?

If you used or received cheques and would like help transitioning to faster payment solutions here are some options we offer.

Making payments

We have a range of online solutions to help you manage your money or pay invoices with greater control and security.

We have prepaid and credit card solutions for you to control your cashflow or manage your expenses.

Accepting payments

We have different solutions for you to receive payments that are quick, convenient and secure.

Note: When getting set up with alternative payment solutions you may need to provide additional information to keep you secure and comply with current regulations – visit here to find out what to bring in to branch with you.

Additional support.

We know for some customers this change is going to be an adjustment. If you or someone you know need additional support, please get in touch with us on 0800 808 004. We also have some additional resources available to help you through this change.



Our partnership with SeniorNet helps you adapt to new technologies and alternative banking methods. Westpac and SeniorNet offer an array of fun and interactive learning experiences for those who are starting to use new digital technologies, to those looking for some basic tips and tricks. Your learning can be supported through both face-to-face and online workshops.
If you’d like to know more visit seniornet.nz or call 0800 280 742.

Online workshops

We continue to host free online seminars on a variety of topics including Keeping Safe Online and Confidence with Banking.
Keep an eye out for upcoming sessions and register your interest via our Facebook page.
Westpac NZ Facebook page

We're here to help.

If you need a hand with other ways to pay, call us to talk through options or make an appointment to see us face-to-face.
If you have a relationship manager, please talk to them.


In branch

If you’d like help with other payment options, pop into a branch.

Find a branch

If you're in New Zealand

Call us weekdays 7am - 8pm or weekends 8am – 5pm. If you're over 65 your call will be prioritised.

Call 0800 808 004

If you're overseas

International toll charges apply.

Call +64 9 912 8000

Quick help.

Other ways to get paid.

Online banking.

Business FAQs.

Foreign cheques and bank cheques.

Things you should know.

Eligibility and lending criteria and terms and conditions apply. See the specific product page for more information. Fees and charges apply to Westpac products and services. For full details refer to our Transaction and Service Fees brochure (available here and from any Westpac branch).