Contact Centre Queue Times

Here's some useful info about the busiest times for our teams.

We answer over 200,000 customer calls every month.  And while that's great because we love speaking with our customers, we totally get that not everyone loves listening to on-hold music.

So we've captured some info from our phone systems so you'll know roughly how long you might be listening to our Bohemian Rhapsody re-mix for, depending on when you call us.

 

7am

10am

12pm

2pm

5pm

7pm

Mon up to 7 mins up to 8 mins up to 6 mins up to 3 mins up to 3 mins up to 5 mins
Tue up to 5 mins up to 5 mins up to 2 mins up to 3 mins up to 3 mins up to 8 mins
Wed up to 7 mins up to 5 mins up to 4 mins up to 3 mins up to 5 mins up to 9 mins
Thu up to 8 mins up to 5 mins up to 4 mins up to 5 min up to 3 mins up to 4 mins
Fri up to 9 mins up to 11 mins up to 6 mins up to 7 mins up to 5 mins up to 7 mins
Sat up to 9 mins up to 9 mins up to 6 mins up to 1 min up to 3 mins up to 18 mins
Sun up to 2 mins up to 7 mins up to 1 min up to 1 min up to 3 mins up to 12 mins

 

(Of course, it might not be Bohemian Rhapsody that's playing when you call. Sorry about that.)

 

  • Information updated on 14 December 2017.