Contact us.

For Choices Home Loans, personal loans, overdrafts enquiries and for enquiries on new home loans and existing lending:

• 0800 177 277
• From overseas: +64 9 353 5848 (international toll charges apply)

Weekdays 8am to 6pm, Saturday 9am to 3pm. Closed on public holidays. 

For general credit card enquiries, please contact our dedicated team:

• 0800 888 111
• From overseas: +64 9 914 8026 (international toll charges apply, feel free to call collect)

Weekdays between 7am and 8pm and weekends or public holidays between 8am and 5pm.

In case of the following emergencies:

• Lost and stolen cards
• Card fraud transaction verification
• Suspected fraud, security concerns or have been targeted by an online or phone scam.

Our team will be available 24 hours a day, 7 days a week to help you on:

• 0800 888 111
• From overseas: +64 9 914 8026 (international toll charges apply, feel free to call collect)

For a new credit card, apply on our website, via Westpac One or visit us at a branch. 

When making important financial decisions, you're bound to have a few questions. Westpac has a dedicated team of KiwiSaver Specialists to answer your questions about KiwiSaver.

To contact a KiwiSaver Specialist:

• Call 0508 972 254 in New Zealand
• +64 9 375 9978 from overseas
• Email kiwisaverhelp@westpac.co.nz

 Weekdays 8:30am to 5pm. Closed on public holidays. 

For new policies: 

Home, Contents, Vehicle, Boat.

To call and get a quote or information on applications,  visit our insurance page.

Life, Trauma, Permanent Disability or Income Cover.

Weekdays 8am to 6pm and Saturday, 9am to 3pm. Closed on public holidays.

• 0800 177 277
• If overseas, call +64 9 353 5848 (international toll charges may apply)
• Request a call back

For existing policies:

Home, Contents, Vehicle, Boat.

Weekdays 8am to 6.30pm, Saturday 8.30am to 5pm. Closed on public holidays.

• 0800 809 378
• From overseas: +64 9 308 1101 (international toll charges apply)
• Email our underwriter IAG at consumer@iag.co.nz
• Make a claim

Life, Loan, Income, Bill Protection.

Weekdays 8.30am to 5pm. Closed on public holidays.

• 0800 738 641
• From overseas: +64 3 372 4855 (international toll charges apply)
• Make a claim

For general business enquiries:

• 0800 288 101

Weekdays 8:30am to 5pm.

For merchant and business EFTPOS support:

• 0800 888 066

24 hours, 7 days a week.

Phone our team - we'll put you in touch with your local agribusiness manager:

• 0800 500 655

Weekdays 8:30am to 5pm.

For more information about our services, visit Agribusiness.

We know our customers will need support in different ways, at different times in their lives. We are here to help you, or if someone close to you is in need of extra care.

Learn more about extra care.

If we've contacted you recently about money we owe you and you would like to reach us, please contact our dedicated team:

• 0800 544 463 
• From overseas: +64 9 374 8234 (international toll charges apply)

Weekdays 9am to 5pm. Closed on public holidays.