What's an abusive transaction?

An abusive transaction or payment is when someone uses deliberately violent or abusive language in the payment details, while transferring funds to another person.

We want all our customers to feel safe when they’re doing their banking and we have dedicated teams working to prevent abusive messaging in transactions.

We know some customers use unconventional language between themselves when transferring money, and our teams work hard to separate this type of language from genuinely harmful activity.

We have zero tolerance for abusive behaviour, so if you have received transactions that you believe are abusive, please email the details to paymentsupport@westpac.co.nz and we’ll get back to you within two working days.