Suffering financial abuse.
Financial abuse can happen to anyone, particularly those that are dependent on family members and other people for their day-to-day care or social contact.
How we can help.
What we can do
We understand that it can be hard to talk about or take action to stop financial abuse. In our branches, one of our team can speak to you alongside a support person, friend or carer.
When financial abuse is suspected, depending on the personal circumstances, we may:
- check that any person acting on your behalf appears to have appropriate authorisation based on information available to us
- help you to understand your existing financial arrangements with us
- help change any online banking logon details and PINs to help protect the security of your money and information. Please note this may not be appropriate in circumstances where an abuser controlling your finances may potentially become violent
- help change the address for any mail that we send, including any new cards. The address of a trusted person can be nominated, or a local branch.
If you're in financial difficulty or have concerns in relation to debts owed to Westpac, including payments to joint loans, you can call the financial solutions team 0800 772 771. The team will determine assistance on a case by case basis.
Services to contact for more help.
Enduring Power of Attorney for property
An EPA is a legal document that means someone you trust can make decisions for you about your money, house, land and belongings if you’re unable to cope.
Helpline gives free independent budgeting advice to individuals, family and whānau, regarding organising debt and planning for the future. They can also put you in touch with other helpful financial services.
Provide free emotional and practical support, information referral to other support services and advocacy for the rights of victims.
Citizens Advice Bureau
CAB can advise you on your consumer rights and obligations, in person, by phone or online.