Help! Can I use my KiwiSaver savings to help in tough times?

If something unexpected happens and you're in financial distress, your first step is to apply for Financial Hardship. If you need further help, you may also be able to withdraw some of your savings from your KiwiSaver account.

When can you use your KiwiSaver savings in hardship?

Sometimes life can throw you a curveball, which leaves you unable to pay for key expenses. That’s when you should talk to us about Financial Hardship. We can also talk to you about other options to get you back on top of your bills or debt.

If Financial Hardship is not right for you, or you need further help, you may also be able to use your KiwiSaver savings.

You might be able to use your KiwiSaver savings in tough times, if you’re unable to cover:

  • The basic costs of living, e.g. rent, groceries, power, water, etc
  • Your home loan repayments
  • Modifying your home if you or a dependent become disabled
  • Medical treatment or palliative care for you or a dependent
  • Funeral costs for a deceased dependent

You may also be able to withdraw your KiwiSaver savings if you’re moving overseas or seriously ill.


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How much could you withdraw?

When you apply, the Supervisor of the Westpac KiwiSaver Scheme will look at what you’re experiencing, and what amount you might need to alleviate your hardship.

They’ll decide an amount you can withdraw based on this.

You can only withdraw your contributions and your employer’s contributions, not any Government contributions.

How to apply to use your KiwiSaver savings in hardship

Call us on 0508 972 254 to find out if you can use your KiwiSaver savings. 

To apply you will also need to:

  • Provide copies of overdue bills, demand notices or other documents to prove you're in significant financial hardship, or soon will be
  • Complete a statutory declaration, signed and certified by an authorised person