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Roadside assistance.
RoadWise® offers 24/7 roadside help across New Zealand when your car breaks down or won’t start, so you can get back on the road with confidence.
Benefits.
- 24/7 roadside help. Get help any time of the day or night if your car breaks down and you need help to get moving again.
- Cover for most breakdowns. Help with common issues like flat batteries, flat tyres, running out of fuel, lock‑outs, and minor roadside repairs to get you back on the road.
- Towing when needed. If you can’t safely drive your car, we’ll arrange towing to the nearest repairer or place of safety, including if your vehicle is towing a trailer, boat or caravan.
- Vehicle‑based cover. RoadWise roadside assistance applies to your car, not the driver, so anyone driving your vehicle can call for help if something goes wrong.
- Support for electric vehicles. If your EV runs out of charge, we’ll tow you to the nearest charging station so you can recharge and continue your journey.
What's covered.
RoadWise is an optional benefit you can add to your car and vehicle insurance cover. The cost for RoadWise will be shown on your quote and added to your premium.
Here’s a summary of what’s included with RoadWise, so you can see what help you could get if something goes wrong on the road.
| RoadWise roadside assistance | |
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Covers the vehicle, not the driver |
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| Free call outs Up to three free call outs a year with the option to add more if needed. |
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| 24/7 nationwide service Nationwide service operating 24 hours a day, 365 days a year. |
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| Towing to nearest repairer or place of safety If the technician is not able to get your vehicle going they will arrange for it to be towed to the nearest repairer or place of safety. This includes electric vehicles and any trailer, boat or caravan that your vehicle is towing when it breaks down. |
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| Towing to nearest charging station If your EV runs out of electrical charge, we’ll get you to the nearest electric vehicle charging station where you can charge. Charging costs are at your expense. |
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| Emergency fuel delivery Delivery of emergency fuel if your vehicle has run out and you can't get to a petrol station. |
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| Spare tyre change The team will fit your vehicle's spare tyre if you get a flat. If your spare isn't roadworthy, you can pay to get towed to the nearest service provider. |
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| Lock outs If you lose your keys or lock them in your vehicle, we’ll get your spare key to you (with your permission) or a provider will attempt to gain entry to your vehicle to recover your keys. If we need to arrange for a locksmith to cut new keys or locks, you’ll need to pay the cost of any locksmith services. |
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| Flat battery service If you find your battery is flat the technician will jump-start your vehicle. |
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| Technical advice We can provide advice over the phone on things like vehicle operation, any safety warnings or lights that you’re not sure about, or technical and mechanical information. Advice provided over the phone is free and doesn’t count towards your call-outs. |
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| Connect your call You'll be connected to a family member, emergency contact or colleague so you can let them know you might be late. |
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| Locating parts and services If you’re travelling far from home, we can help you find the closest repairer or service station. |
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| RoadWise brochure | Download |
This is a summary only. Please read the RoadWise brochure for a full list of benefits, terms and conditions. RoadWise is arranged by Tower Limited and provided by New Zealand Roadside Assistance. Westpac insurance is underwritten by Tower Limited.
Get a quote and apply online.
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FAQs.
Things you should know.
For specific information relating to the details of the RoadWise cover, refer to the RoadWise brochure.
RoadWise is arranged by Tower Limited (Tower) and provided by New Zealand Roadside Assistance. None of Westpac Banking Corporation ABN 33 007 457 141, Westpac New Zealand Limited, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by or provided by, Tower or New Zealand Roadside Assistance.
Please read the policy wording to understand the terms, conditions, excesses, limits, sub-limits and exclusions that may apply. Cover is subject to the current underwriting criteria. Claims payments are subject to cover and approval.
Westpac general insurance products are arranged by Westpac New Zealand Limited (Westpac) and underwritten by Tower Limited (Tower). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by, Tower or any member of the Tower group of companies. Westpac will receive commission payments as a result of the arrangement of Tower policies.