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Card Designs.
We’ve redesigned our cards to make them easier to use, especially for blind and low vision customers.
New and improved features.
- A neat new notch: A notch at one end guides you on which way to insert your card into ATMs or payment terminals, with a different notch shape for each card type - debit and EFTPOS (round), credit (square) and prepaid (triangular).
- Bigger and bolder: Your card details are boldly printed on the back below your name (or card name if your name isn’t present), making them easier to see and less likely to fade over time.
- Inclusion of braille: We've added braille to show the card type, giving our visually impaired customers another way to identify their card. This is located on the lower left corner of the front of the card, below the chip.
- Goodbye signature panel: We’ve removed the signature panel from our cards – with advancements in technology and security, this is no longer needed.
Braille directory.
For cards issued between 22 October 2024 – 19 May 2025:
EFTPOS – E, Debit – D, Airpoints Debit – AD, Fee Free – FF, hotpoints – H, hotpoints Platinum – HP, hotpoints World – HW, hotpoints BusinessPLUS – HB, Airpoints – A, Airpoints Platinum – AP, Airpoints World – AW, Airpoints Business – AB, Business – B, Business Prepaid Multiload or Multiload Plus – ML, Business Prepaid Single Load or Gift Card – SL.
For cards issued from 20 May 2025:
EFTPOS – E, Debit – D, Airpoints Debit – D, Fee Free – FF, hotpoints – R, hotpoints Platinum – PR, hotpoints World – WR, hotpoints BusinessPLUS – BR, Airpoints – R, Airpoints Platinum – PR, Airpoints World – WR, Airpoints Business – BR, Business – B, Business Prepaid Multiload or Multiload Plus – ML, Business Prepaid Single Load or Gift Card – SL.
Our updated rewards credit cards will all include an ‘R’ for ‘Rewards’, alongside a letter relating to the tier of rewards program if relevant, i.e., ‘P’ for ‘Platinum’, ‘W’ for ‘World’ and ‘B’ for ‘Business’.
Our selection of cards.
Frequently Asked Questions (FAQs).
Do I need to do anything right now?
No, you don’t need to do anything differently in the way you use your cards today.
Can I walk into a branch to get an EFTPOS card with the new design?
If you’re a new EFTPOS customer, you’ll get an EFTPOS card with the new design once our old cards have been used up. Once your current EFTPOS card expires, you’ll receive an EFTPOS card with the new design in the mail.
Can I choose the colour of my card?
No, each card type has its own unique colour.
Do I need to sign my card when it arrives?
No, we’ve removed the signature panel as this is no longer required.