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New Card Designs.
We’ve redesigned our cards to make them easier to use, especially for blind and low vision customers.
New and improved features.
- A neat new notch: A notch at one end guides you on which way to insert your card into ATMs or payment terminals, with a different notch shape for each card type - debit and EFTPOS (round), credit (square) and prepaid (triangular).
- Bigger and bolder: Your card details are boldly printed on the back below your name (or card name if your name isn’t present), making them easier to see and less likely to fade over time.
- Inclusion of braille: We've added braille to show the card type, giving our visually impaired customers another way to identify their card. This is located on the lower left corner of the front of the card, below the chip.
- Goodbye signature panel: We’ve removed the signature panel from our cards – with advancements in technology and security, this is no longer needed.
Braille directory.
EFTPOS – E, Debit – D, Airpoints Debit – AD, Fee Free – FF, hotpoints – H, hotpoints Platinum – HP, hotpoints World – HW, hotpoints BusinessPLUS – HB, Airpoints – A, Airpoints Platinum – AP, Airpoints World – AW, Airpoints Business – AB, Business – B, Business Prepaid Multiload or Multiload Plus – ML, Business Prepaid Single Load or Gift Card – SL.
Our selection of cards.
Frequently Asked Questions (FAQs).
Do I need to do anything right now?
No, you don’t need to do anything differently in the way you use your cards today. We’ve updated our digital cards, which you can see in Westpac One digital banking and your mobile wallet. Most customers will receive the new physical card design when their current card expires.
Can I walk into a branch to get an EFTPOS card with the new design?
If you’re a new EFTPOS customer, you’ll get an EFTPOS card with the new design once our old cards have been used up. If your current EFTPOS card expires, you’ll receive an EFTPOS card with the new design in the mail.
Where do I find the new designs in Westpac One?
You can see them in the ‘Cards’ section in Westpac One.
Can I choose the colour of my card?
No, each card type has its own unique colour.
I have an access need (for example, low vision or vision loss) and would like to replace my current card with the new design. How do I do this?
If you want to replace your credit card, you can apply for a replacement card in Westpac One digital banking by heading to the ‘Cards’ section, then selecting ‘Damaged Card’. You’ll then be sent a card with the new design. Alternatively, please call 0800 888 111 or visit a branch.
If you want to replace your debit card, please call 0800 888 111 or visit a branch and our team will help you through this process.
If you have an EFTPOS card and would like to get a replacement, please talk to our team in branch.
Do I need to sign my card when it arrives?
No, we’ve removed the signature panel as this is no longer required.