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Scams and fraud.
Our scams hub is a place for you to stay up to date with the latest scams, learn how to spot and avoid them, and get help if you think you’ve been scammed. We’re here to help if it happens to you.
Urgent help.
Call us 24/7
If you believe you've been targeted by a scam, or any kind of fraud, contact us immediately. From overseas call +64 9 912 8000.
Forward a suspicious email
If you’ve received a suspicious email forward it to our dedicated phishing inbox.
Temporarily block your card
In the Westpac One® app select ‘Cards', or 'Manage my Cards' from a browser. Select the card you want to block and switch the toggle to 'On' to temporarily block this card or 'Off' to unblock it.
Other steps to take.
Once you’ve talked to us, take time to report fraud or scams to other relevant agencies such as the Police and Netsafe so they can investigate and help prevent more people becoming victims.
Being involved in a scam can be upsetting. IDCARE offers extra specialist care from helping clean compromised devices, or psychological support to help manage the emotional impact of fraud and scams.
Stay up to date with the latest scams.
Scams are becoming more sophisticated and harder to spot, which makes it easier to fall victim to them. Staying up to date with the latest fraud and scams could help you avoid falling for one.
Share these with your loved ones and together we can try and stop scammers getting to us or our family and friends.
Is it a scam? Take a sec to check.
Scammers are always coming up with new and sophisticated ways to steal money. Before you make a payment, click on a link, share personal details, or trust that someone is who they say they are, take a sec to check.
- Beware of requests for your personal details or money.
- Watch out for unexpected or suspicious phone calls.
- Never click on links in unsolicited emails or text messages.
- Report and delete suspicious messages or emails.
- Always verify investment offers directly with the financial institution through official channels.
- Keep passwords and security codes private.
- Never give a stranger remote access to your phone or computers.
- Update your operating systems and apps so you have the latest security updates.
Get scam savvy.
Cybersecurity tips
Learn about cybercrime and how to keep your computer and devices safe.
Things you should know.
Westpac's General Terms and Conditions require you to, among other things, safeguard your security details, notify Westpac immediately of any security breach, and provide all relevant details of any fraudulent activity.
Payments you authorise are generally not considered fraudulent, so it’s likely you will be liable for any losses incurred. It can be difficult to recover money once a payment has been made, so take care when making payments and make sure you take steps to protect yourself from scams.