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Make a claim on life insurance.

Fidelity Life are here for you at claim time.

If you are wanting to submit a claim for a Westpac life insurance product, call Fidelity Life with the details and one of the claims team will guide you through the process, making sure that your claim is handled quickly and easily.

Phone Fidelity Life.

Call Fidelity Life on 0800 738 641 (option 3, then option 2), Monday to Friday 8.30am to 5pm.

If overseas, call +64 3 372 4855.

This includes claims for the following:

Accident Cover (life insurance)
Disability Income Cover (income protection insurance)
Flexicover (home loan insurance)
Gold Disability Income Cover (income protection insurance)
Gold Term Cover (life insurance, with optional critical trauma benefit and/or optional total and permanent disability insurance)
LifeProtect (Life Cover, Trauma Cover, Permanent Disability Cover and Income Cover)
Lifetime Guarantee (life insurance)
Loan Protection Plan / Loan Insurance (personal loan insurance)
Mortgage Repayment Insurance (home loan insurance)
Simplicity Life (life insurance)
Term Cover (life insurance, with optional crisis cover, optional income protection, and/or optional redundancy/bankruptcy cover )
Westpac Bill Protection (expenses/bill insurance)
Westpac Loan Cover (personal loan insurance)
Westpac Retirement Plan Insurance (life/total and permanent disablement insurance).

Things you should know.

Westpac life insurance products are arranged by Westpac New Zealand Limited (“Westpac”) and underwritten by Fidelity Life Assurance Company Limited (“Fidelity Life”). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by, Fidelity Life or any member of the Fidelity Group of companies.

Terms, conditions, exclusions and limits apply and more detail can be found in the relevant policy document which, for LifeProtect and Term Cover may be downloaded at westpac.co.nz or obtained from any Westpac branch free of charge. For life insurance policy documents, except LifeProtect and Term Cover, please contact Fidelity Life for a copy on 0800 738 641.

The availability of any insurance cover is subject to the acceptance and approval of a completed application. Any claim payment is subject to your claim being accepted.