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Make a claim on life insurance or on other policies.

Here for you at claim time.

To make a claim for a life insurance product or another type of policy, contact your policy underwriter with the details. Their claims team will guide you through the process and handle your claim quickly and easily.

LifeProtect policies.

Call Fidelity Life: Weekdays 8.30am to 5pm on 0800 738 641.

Term cover policies.

Call Fidelity Life: Weekdays 8.30am to 5pm on 0800 738 641.

Other policies.

These policies are no longer offered to new customers. If you already have one of these policies, contact the underwriter to make a claim.

Contact AIA NZ Ltd for:

  • Trust Bank Guaranteed Term Life
  • Trustcover Mortgage Repayment Insurance 
  • Trustcover Term Life
  • Trustcover Simplicity Life
  • Trustcover Lifetime Guarantee.

Contact AIA on www.aia.co.nz/chat or www.aia.co.nz/my-aia

Call Chubb Life Insurance New Zealand Limited - formerly Cigna Life Insurance New Zealand Limited for:

  • Trust Bank Accident Cover
  • Westpac Card Repayment Cover – For policies that commenced on and before 6 April 2005 and the claim event occurred on, or before 28 February 2023, when the cover ended.

Monday to Friday 8am to 6pm on 0800 900 047.

Call Fidelity Life for: 

  • Accident Cover (life insurance)
  • Accidental Death Plan (accidental death only)
  • Disability Income Cover (income protection insurance)
  • Flexicover (home loan insurance)
  • Free Credit Card Balance Cover for Classic cards –if the claim event occurred on, or before 1 April 2023, when the cover ended.
  • Free Credit Card Balance Cover for Gold cards – if the claim event occurred on, or before 30 April 2023, when the cover ended
  • Gold Disability Income Cover (income protection insurance)
  • Gold Term Cover (life insurance, with optional critical trauma benefit and/or optional total and permanent disability insurance)
  • Lifetime Guarantee (life insurance)
  • Simplicity Life (life insurance)
  • Trustcover Loan Insurance (home loan insurance)
  • Trustcover Loan Protection Plan (personal loan insurance)
  • Westpac Bill Protection (total disability and redundancy / bankruptcy)
  • Westpac Card Repayment Cover – For policies that commenced on and from 7 April 2005 and the claim event occurred on, or before 28 February 2023, when the cover ended.
  • Westpac Loan Cover (personal loan insurance)
  • Westpac Mortgage Repayment Insurance (home loan insurance)
  • Westpac Retirement Plan Insurance (life/total and permanent disablement insurance).

Weekdays 8.30am to 5pm on 0800 738 641.

Call nib nz limited for:

  • Trustcover Hospital Plan.

Weekdays 8.30am to 5pm on 0800 123 642.

Things you should know.

The insurance products referenced above are underwritten by various insurers. 

None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac New Zealand Limited (“Westpac”), or any member of the Westpac group of companies guarantee the obligations of, or any products issued by, any of the insurers listed above or any member of their groups of companies.

Terms, conditions, exclusions and limits apply and more detail can be found in the relevant policy document available from the underwriter of your policy.  The availability of any insurance cover is subject to the acceptance and approval of a completed application. Any claim payment is subject to your claim being accepted.