What number do I need to call?
If you need to make a claim, call us as soon as possible. The sooner you let us know about your claim, the sooner we can help you.
Life, income & debt insurance
Home, contents and car insurance
Vehicle Breakdown - Auto Assist
Travel insurance
For life, income and debt insurance
Call us on 0800 738 641
We’re here Monday to Friday 8am to 5pm. If overseas, call +64 3 372 4855.
This includes:
• Term Cover life insurance
• Westpac Bill Protection (expenses/bill insurance)
• Flexicover Home Loan insurance
• Gold Disability Income Cover (income protection insurance)
• Westpac Loan Cover (personal loan insurance)
• Card Repayment Cover (credit card cover)
For home, contents and car insurance
Call us on 0800 309 378
We’re here to help 24 hours, 7 days. If overseas, call +64 9 308 1101
This includes:
• Home Cover
• Full Contents Cover
• Renters’ Contents Cover
• Vehicle/Car insurance
• Boat Insurance
For damage to your home that needs immediate attention: Problems at home such as leaking water, may need to be attended to immediately to prevent further damage. Keep a record of repairs made and any receipts for costs incurred.
For a vehicle accident: Call the Police if the accident is serious or there is a dispute. You may need to get your vehicle towed to a safe place, but don’t authorise repairs to your damaged vehicle until your claim has been processed.
Vehicle Breakdown - Auto Assist
Call the Auto Assist team 24/7 on 0800 609 378
Travel Insurance
To make a travel insurance claim:
Simply click here and make a claim online, or download and complete a claim form now and follow the instructions.
You can also call our Travel Insurance Contact Centre on 0800 550 325 (+64 9 308 2133).We’re here Monday to Friday 8.30am – 5.30pm and Saturday 10am to 2pm.
In an emergency:
Contact Emergency Assistance 24 hours a day in any emergency, including:
• medical arrangements
• emergency travel assistance
• lost or stolen luggage and travel documents
You can contact Emergency Assist on +64 9 308 2134 or any of these numbers*:
From the USA 1866 453 9295
From Canada 1866 495 0693
From the UK 0808 015 5418
From Australia 1800 645 002
From all other countries +64 9 308 2134
*The cost of a local call may be required if calling from a pay phone.