Making a claim is easy. Just call us with the details and one of our claims advisers will guide you through the process, making sure that your claim is handled quickly and easily.
If you suspect burglary, theft, or malicious damage you should notify the Police immediately.
If you need to make a claim, call us as soon as possible. The sooner you let us know about your claim, the sooner we can help you.
Home, contents and car insurance
Vehicle Breakdown - Auto Assist
Call us on 0800 738 641
We’re here Monday to Friday 8am to 5pm. If overseas, call +64 3 372 4855.
This includes:
Call us on 0800 309 378
We’re here to help 24 hours, 7 days. If overseas, call +64 9 308 1101
This includes:
For damage to your home that needs immediate attention: Problems at home such as leaking water, may need to be attended to immediately to prevent further damage. Keep a record of repairs made and any receipts for costs incurred.
For a vehicle accident: Call the Police if the accident is serious or there is a dispute. You may need to get your vehicle towed to a safe place, but don’t authorise repairs to your damaged vehicle until your claim has been processed.
Call the Auto Assist team 24/7 on 0800 609 378
To make a travel insurance claim:
Simply click here and make a claim online, or download and complete a claim form now and follow the instructions.
You can also call our Travel Insurance Contact Centre on 0800 550 325 (+64 9 308 2133).We’re here Monday to Friday 8.30am – 5.30pm and Saturday 10am to 2pm.
In an emergency:
Contact Emergency Assistance 24 hours a day in any emergency, including:
You can contact Emergency Assist on +64 9 308 2134 or any of these numbers*:
From the USA 1866 453 9295
From Canada 1866 495 0693
From the UK 0808 015 5418
From Australia 1800 645 002
From all other countries +64 9 308 2134
*The cost of a local call may be required if calling from a pay phone.
| Card Repayment Cover (credit card repayment insurance) |
| Disability Income Cover (income protection insurance) |
| Flexicover (home loan insurance) |
| Gold Disability Income Cover (income protection insurance) |
| Gold Term Cover (life insurance) |
| Lifetime Guarantee (life insurance) |
| Loan Protection Plan / Loan Insurance (personal loan insurance) |
| Mortgage Repayment Insurance (home loan insurance) |
| Simplicity Life (life insurance) |
| Term Cover (life insurance, with optional crisis cover, income protection, and/or total and permanent disability insurance) |
| Westpac Accident Cover (life insurance) |
| Westpac Bill Protection (expenses/bill insurance) |
| Westpac Loan Cover (personal loan insurance) |
| Westpac Retirement Plan Insurance (life/total and permanent disablement insurance) |