How to make a claim

Making a claim is easy. Just call us with the details and one of our claims advisers will guide you through the process, making sure that your claim is handled quickly and easily.

If you suspect burglary, theft, or malicious damage you should notify the Police immediately.

How do I contact you?

If you need to make a claim, contact us as soon as possible. The sooner you let us know about your claim, the sooner we can help you.

Life, income & debt insurance

Home, contents and car insurance

Vehicle Breakdown - Auto Assist

Travel insurance

For life, income and debt insurance

Call us on 0800 738 641

We’re here Monday to Friday 8.30am to 5pm. If overseas, call +64 3 372 4855.

This includes:

  • Card Repayment Cover (credit card repayment insurance)
  • Disability Income Cover (income protection insurance)
  • Flexicover (home loan insurance)
  • Gold Disability Income Cover (income protection insurance)
  • Gold Term Cover (life insurance)
  • Lifetime Guarantee (life insurance)
  • Loan Protection Plan / Loan Insurance (personal loan insurance)
  • Mortgage Repayment Insurance (home loan insurance)
  • Simplicity Life (life insurance)
  • Term Cover (life insurance, with optional crisis cover, income protection, and/or total and permanent disability insurance)
  • Westpac Accident Cover (life insurance)
  • Westpac Bill Protection (expenses/bill insurance)
  • Westpac Loan Cover (personal loan insurance)
  • Westpac Retirement Plan Insurance (life/total and permanent disablement insurance)

For home, contents and car insurance

Claim online (this will go directly to the underwriter of Westpac Home, Contents and Vehicle Insurance, IAG New Zealand Limited). It'll only take about 7-10 minutes. The information will be reviewed as quickly as possible and you’ll get a response within 2 business days to advise next steps.

Or call us on 0800 309 378

We’re here to help 24 hours, 7 days. If overseas, call +64 9 308 1101 

This includes:

      • Home Cover
      • Full Contents Cover
      • Renters’ Contents Cover
      • Vehicle/Car insurance
      • Boat Insurance

For damage to your home that needs immediate attention: Problems at home such as leaking water, may need to be attended to immediately to prevent further damage. Keep a record of repairs made and any receipts for costs incurred.

For a vehicle accident: Call the Police if the accident is serious or there is a dispute. You may need to get your vehicle towed to a safe place, but don’t authorise repairs to your damaged vehicle until your claim has been processed.

Vehicle Breakdown - Auto Assist

Call the Auto Assist team 24/7 on 0800 609 378

Travel Insurance

To make a travel insurance claim please contact Cover-More directly on  0800 550 325 (+64 9 308 2133) or email Cover-More on

In an emergency:

Contact Cover-More Emergency Assistance 24 hours a day in any emergency, including:

      • medical arrangements
      • emergency travel assistance
      • lost or stolen luggage and travel documents

You can contact Emergency Assist on +64 9 308 2134 or any of these numbers*:

From the USA 1866 453 9295
From Canada 1866 495 0693
From the UK 0808 015 5418
From Australia 1800 645 002
From all other countries +64 9 308 2134
*The cost of a local call may be required if calling from a pay phone.