Please note:

As at 30 of January Westpac Exchange has been migrated to a dedicated email.

This email continues to be a dedicated service for existing Core agency registered Westpac Exchange users to manage their day-to-day requests including:

  • Traces
  • Ordering deposit books and credit cards
  • Account maintenance requests such as amending account signatories and changing delegated authorities amongst others.

If you have any queries or issues, please contact your relationship manager.


  • Available online.
  • Added security.
  • Faster turnaround times.
  • Track progress and communicate updates relating to your service requests online.

How Westpac Exchange can help.

Maintain the majority of day-to-day banking interactions for government staff - eliminating email, phone and fax requests. You can track the progress of a request, retrieve historical requests, and view other requests within your organisation.

Westpac Exchange is a secure method for creating and submitting your service requests online: increase staff visibility of their interactions with Westpac. Strengthen security and access to the Government services with real-time secure electronic communication.

Services include:

  • Traces and stops
  • Ordering deposit books and business credit cards
  • Account maintenance requests such as Amending Account Signatories and Changing Delegated Authorities amongst others.

Call to register.

If you're interested in registering for the Westpac Exchange contact one of our team.